You will find that whoever created the original document has merely created a PDF with images in it, not actual text. If they are unable to convert it to text, Omnipage or Kurzweil will be able to convert it to text for you. Otherwise ask them to just send you the images which are in the PDF, and if you have MS Office the photo editor included with that should be able to convert it for you. Peter From: Patricia Sent: Saturday, October 04, 2008 6:00 PM To: JAWS users list Subject: alert: empty document. message in adobe has anyone had this message come up in adobe when loading a pdf before? I just had a situation where a document loaded, and it said processing page x of y, and then said alert empty document. there hhas to have been text there... is this a JAWS issue? I am using JAWS 9 and adobe 8. Patricia