As I understand it, there are certain pdf files that are strictly immage which will require a sacan from openbook or kurzwiel or other programs. John ----- Original Message ----- From: Gaylen Kapperman To: jfw@xxxxxxxxxxxxx Sent: Saturday, October 04, 2008 1:18 PM Subject: Re: alert: empty document. message in adobe Yes, that happens to me a lot...here at work, we have a photocopier that doubles as a PDF document maker...and the documents from that machine do not display correctly for me using JAWS. I have to go through the extra trouble of having it converted by Kurzweil. Gaylen At 11:00 AM 10/4/2008, you wrote: has anyone had this message come up in adobe when loading a pdf before? I just had a situation where a document loaded, and it said processing page x of y, and then said alert empty document. there hhas to have been text there... is this a JAWS issue? I am using JAWS 9 and adobe 8. Patricia