Re: Reply To Sender
- From: "Gerald Levy" <bwaylimited@xxxxxxxxxxx>
- To: "JFW list" <jfw@xxxxxxxxxxxxx>
- Date: Thu, 05 Jun 2008 09:04:38 -0400
So let me get this straight. FS creates a software bug in JAWS 9 that screws
up Reply to Sender, and now they expect their customers to upgrade to JAWS 10
to fix a problem which is clearly their fault in the first place. Maybe
instead of protesting to FS, you should consider filing a complaint with the
Federal Trade Commission so that they can investigate FS's unfair business
practices. Forcing customers to upgrade to a new version of JAWS just to get a
software fix sure sounds unfair to me . Besides, there is no guarantee that
JAWS 10 won't have its own set of problems. I've only had JAWS 8.0 for six
months, and it's already obsolete. Unbelievable. m--- Original Message -----
From: Richard sherman
To: jfw@xxxxxxxxxxxxx
Sent: Wednesday, June 04, 2008 7:01 PM
Subject: Re: Reply To Sender
Hi,
Let's hope that the few of us that have an ear of the higher ups at FS will
convey this same sentiment.
For anyone who missed it. The ticket number for the reply to sender problem
is 165312.
Drop them a message and see if enough of us can make them move a little
faster and fix a problem they broke.
Rich
----- Original Message -----
From: Rick Harmon
Sent: Wednesday, June 04, 2008 2:41 PM
Rich,
The only comment I'll make is that FS broke it in either late version 8 or in
the initial release of 9. It's un fair to punish the jaws 8 and 9 users by
only fixing the problem in version 10. It only makes users feel that FS is
forcing people to upgrade for fixes instead of making a concerted effort to fix
the problem for the users of the versions they broke the feature in in the
first place.
I do appreciate that they are going to fix the problem, just not in the way
they choose to do so.
Rick
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