Hi Vicki, No, it shouldn't matter. I'm not sure what you mean by "clicking on open". When I press insert+a, I get moved into the attachment list area, and I'm told how many attachments there are, but I don't get any options (including open), until I press enter on one of the attachments. Which part of this is failing for you; when you press insert+a does it not respond at all, or when you're in the attachment area and you press enter, is it there that nothing is happening? Chip ------------------------------ Chip Orange Database Administrator Florida Public Service Commission Chip.Orange@xxxxxxxxxxxxxxx (850) 413-6314 (Any opinions expressed are solely those of the author and do not necessarily reflect those of the Florida Public Service Commission.) ________________________________ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Lynn Golightly Sent: Monday, June 16, 2008 2:50 PM To: jfw@xxxxxxxxxxxxx Subject: Problem with attachments Hello. I have JAWS 8 and Outlook 2003. Using insert a and then clicking on open usually works to open my attachments. For the past two to three weeks this has not worked at home. I have JAWS 7 at work and Outlook 2003 and the Insert A command works perfectly. Two or three weeks ago my husband put Windows Service Pack 3 on my machine. Should this make any difference? I can save the attachment with File and Save Attachments, but I miss using the Insert A command. Any suggestions? Vicky Golightly