Hello. I have JAWS 8 and Outlook 2003. Using insert a and then clicking on open usually works to open my attachments. For the past two to three weeks this has not worked at home. I have JAWS 7 at work and Outlook 2003 and the Insert A command works perfectly. Two or three weeks ago my husband put Windows Service Pack 3 on my machine. Should this make any difference? I can save the attachment with File and Save Attachments, but I miss using the Insert A command. Any suggestions? Vicky Golightly