No, I'm not having any trouble re-starting Outtlook, but BTW the 'open' item in the system tray does nothing for either me or my student. It seems as though JAWS cannot focus on it , or it is like a visual-only preview pane, or something. Perhaps it works if JAWS is not running? I like the program and don't care that 2003 continues to download messages after I've attempted to 'close' it- just keep trying to understand why the silly program is acting like it does... which I find impossible to fathom! Cher