RE: FS activate

Surely these has been fixed in 11 though since I've not had problems like
that apart from that one issue.

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Zaheer Sheikh
Sent: 12 November 2009 7:25 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: FS activate

I also had same issue earlier this year when I was running windows 7
beta with Jaws 10. Whenever I changed desktop theme, changed display
settings, updated graphics driver, switched to another monitor, I had
to authorize Jaws. I talked to freedomscientific tech support about
this issue, and they suggested me  to get a dongle authorization. I'm
using dongle authorization since february, and so far I did not have
any authorization issues on Windows 7.

To prevent Jaws mirror display error, switch to Windows 7 Basic theme.
You have to make this change with narrator. If you use Jaws to Switch
to Windows 7 Basic theme, the theme doesnt changes correctly.

1. Turn off Jaws, and run narrator.

2. Go to Control Panel, and open "Personalizations".

3. Press the arrow keys to select the "Windows 7 Basic" theme, and
then hit enter.

4. You will hear start up sound, which confirms that theme has been
changed. Now, you can load Jaws, and tern off narrator.

Also, turn off Jaws before you shut down, log off, go to hibernate,
lock, sleep, or restart your PC. Mainly, do not let your PC go to
sleep while Jaws is running.

Hope this helps,

Zaheer Sheikh

On 11/12/09, Vic Llanes <v.llanes@xxxxxxxxxxx> wrote:
> I don't know how I feel; I couldn't describe it any other way but really
> bad.  I've always paid for all my software, from my OS,utilities,
security,
> and my screen reader etcetera. I don't engage in any piracy.
>
>   Last week I bought a high-specs Toshiba laptop with Windows 7 and loved
> all its features but finally had to return it because I was having several
> issues with Jaws version 11.. I thought it was just the laptop. Any simple
> change I make with it like updating the OS or drivers would trigger a Jaws
> video driver error and that terrible thing about Jaws not being
authorized.
> So, wasted some authorization count on that. This week, I received my
> customized laptop from Dell which is a Studio 16 XPS. Again, I cannot make
> any change to the system without triggering that error message about Jaws
> video driver error and "Jaws is not activated. But OK, I can work with
Jaws
> tech support to resolve these. I am patient for a solution and so I
thought.
> But while a solution is being work out, I still need to work so I need to
> have my activation count reset so I can fall back to my old system and
> reinstall Jaws on to it. I emailed FS explaining the situation and I get
an
> offensive email that I am only being given 1 activation count because
there
> has been a reset request within the past 60 days. This in spite that I
have
> been in communication with a tech support person. I emailed them again
> explaining that I'm not at fault etcetera but I am being stonewalled
despite
> that I have been respectful all the way in all my communication. Moreover,
I
> checked my activation count and there was 0 not even the promised 1
> activation.
>
>   What am I suppose to do now? I feel so violated. I also need to work. Is
> there really no redress for things of these sort? I just paid for my SMA
and
> I'm supposed to be good for until version 13. Folks, it is me that is
having
> the trouble this time but it could easily be you next time. So, any
thoughts
> on what I can do?
>
>   Thanks
>   Vic
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