RE: FS activate

Go to the top.  Ask for a supervisor or the head of an appropriate
department.  Do not settle.  Keep going up the food chain.  Ask who is able
to over ride what they are currently telling you.  Ask who has decision
making authority.  Sorry this is happening to you.  Email if you need more
support.
 
 

Designs on Life Coaching
Julie Bentley, Certified Life Coach
818-892-9786
julie@xxxxxxxxxxxxxxx
www.DOLcoaching.com

Life by design not by default!


 

  _____  

From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Vic Llanes
Sent: Thursday, November 12, 2009 10:24 AM
To: jfw@xxxxxxxxxxxxx
Subject: FS activate


I don't know how I feel; I couldn't describe it any other way but really
bad.  I've always paid for all my software, from my OS,utilities, security,
and my screen reader etcetera. I don't engage in any piracy. 

 
Last week I bought a high-specs Toshiba laptop with Windows 7 and loved all
its features but finally had to return it because I was having several
issues with Jaws version 11.. I thought it was just the laptop. Any simple
change I make with it like updating the OS or drivers would trigger a Jaws
video driver error and that terrible thing about Jaws not being authorized.
So, wasted some authorization count on that. This week, I received my
customized laptop from Dell which is a Studio 16 XPS. Again, I cannot make
any change to the system without triggering that error message about Jaws
video driver error and "Jaws is not activated. But OK, I can work with Jaws
tech support to resolve these. I am patient for a solution and so I thought.
But while a solution is being work out, I still need to work so I need to
have my activation count reset so I can fall back to my old system and
reinstall Jaws on to it. I emailed FS explaining the situation and I get an
offensive email that I am only being given 1 activation count because there
has been a reset request within the past 60 days. This in spite that I have
been in communication with a tech support person. I emailed them again
explaining that I'm not at fault etcetera but I am being stonewalled despite
that I have been respectful all the way in all my communication. Moreover, I
checked my activation count and there was 0 not even the promised 1
activation. 
 
What am I suppose to do now? I feel so violated. I also need to work. Is
there really no redress for things of these sort? I just paid for my SMA and
I'm supposed to be good for until version 13. Folks, it is me that is having
the trouble this time but it could easily be you next time. So, any thoughts
on what I can do?
 
Thanks
Vic

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