Re: FS activate

  • From: "DIANNA ALLEY" <dianna24@xxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Thu, 12 Nov 2009 14:25:47 -0700

Well I am glad for the device info, but how much does it cost? Also we can't all just switch to another screen reader. I am glad you can. I am not bashing. ----- Original Message ----- From: "Tony" <tonys_groups@xxxxxxxxxxxxxx> 

To: <jfw@xxxxxxxxxxxxx>
Sent: Thursday, November 12, 2009 1:56 PM
Subject: RE: FS activate



I think I'll switch to GW Micro, a company who trusts those who it supplies
software to, and who support Braille displays not made by them.

Thanks for the Dongle advice though Michael.

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of michael
Sent: 12 November 2009 20:53
To: jfw@xxxxxxxxxxxxx
Subject: Re: FS activate

yes it's like a memory stick or flash drive.

Tony wrote:

How does the dongle work?

Must it be plugged in to the machine whilst jaws is being used?

T

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf 
Of Chris Hallsworth
Sent: 12 November 2009 19:16
To: jfw@xxxxxxxxxxxxx
Subject: RE: FS activate

I really think FS should change their policies. One idea is user-centered
licensing. Each user who buys JAWS will get a unique username. This

username

can then be used, along with the 20-digit authorization number, to

activate

the software. Just my thoughts and this will eliminate the need to reset
licenses.

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf 
Of Julie Bentley
Sent: 12 November 2009 6:45 PM
To: jfw@xxxxxxxxxxxxx
Subject: RE: FS activate

Go to the top.  Ask for a supervisor or the head of an appropriate
department.  Do not settle.  Keep going up the food chain.  Ask who is

able

to over ride what they are currently telling you.  Ask who has decision
making authority. Sorry this is happening to you. Email if you need more 
support.



Designs on Life Coaching
Julie Bentley, Certified Life Coach
818-892-9786
julie@xxxxxxxxxxxxxxx
www.DOLcoaching.com

Life by design not by default!




________________________________
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf 
Of Vic Llanes
Sent: Thursday, November 12, 2009 10:24 AM
To: jfw@xxxxxxxxxxxxx
Subject: FS activate


I don't know how I feel; I couldn't describe it any other way but really
bad.  I've always paid for all my software, from my OS,utilities,

security,

and my screen reader etcetera. I don't engage in any piracy.


Last week I bought a high-specs Toshiba laptop with Windows 7 and
loved all its features but finally had to return it because I was having
several issues with Jaws version 11.. I thought it was just the laptop.

Any
simple change I make with it like updating the OS or drivers would trigger 
a

Jaws video driver error and that terrible thing about Jaws not being
authorized. So, wasted some authorization count on that. This week, I
received my customized laptop from Dell which is a Studio 16 XPS. Again, I cannot make any change to the system without triggering that error message 
about Jaws video driver error and "Jaws is not activated. But OK, I can

work

with Jaws tech support to resolve these. I am patient for a solution and

so
I thought. But while a solution is being work out, I still need to work so 
I
need to have my activation count reset so I can fall back to my old system 
and reinstall Jaws on to it. I emailed FS explaining the situation and I

get

an offensive email that I am only being given 1 activation count because
there has been a reset request within the past 60 days. This in spite that 
I

have been in communication with a tech support person. I emailed them

again

explaining that I'm not at fault etcetera but I am being stonewalled

despite
that I have been respectful all the way in all my communication. Moreover, 
I

checked my activation count and there was 0 not even the promised 1
activation.

What am I suppose to do now? I feel so violated. I also need to
work. Is there really no redress for things of these sort? I just paid for 
my SMA and I'm supposed to be good for until version 13. Folks, it is me
that is having the trouble this time but it could easily be you next time. 
So, any thoughts on what I can do?

Thanks
Vic


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