[j-say list] Re: Jaws hp scanner problem
- From: Andrew Muirhead <Andrew@xxxxxxxx>
- To: FreeLists Mailing List Manager <j-say@xxxxxxxxxxxxx>
- Date: Tue, 27 Nov 2007 13:24:14 -0800
Hi ,
I appreciate everyone's input in assisting me with this problem. I wanted to
follow-up and provide my solution to the problem. It has taken my client
awhile to get in a position for me to do a complete rebuild of his system.
Currently I have installed Jaws 8.0.1177U and Microsoft Office and have
connected and set up the HP ScanJet 5590. When I press the scan button on the
scanner with Jaws running a receive the error message ?hpqscnvw has
encountered a problem and needs to close. We are sorry for the inconvenience."
I have discovered that the problem is due to HP's Photosmart software. I
removed the driver's and additional HP software and reinstalled just the
drivers from the HP website. Issue resolved.
Thank you,
Andrew Muirhead
Phone: 916-966-8313
Fax: 916-244-0582
Exaq Inc.
---------- Original Message ----------
FROM: "Scott Erichsen" <pianoman@xxxxxxxxxxxxxxxxx>
TO: <j-say@xxxxxxxxxxxxx>
DATE: Sat, 3 Nov 2007 11:53:15 +1100
SUBJECT: [j-say list] Re: Jaws hp scanner problem
I have to agree here. 2GB of RAM is really assensual...
If we know the program he's using to scan with, that could help us track
down the problem a bit more.
----- Original Message -----
From: "Pranav Lal" <pranav.lal@xxxxxxxxx>
To: <j-say@xxxxxxxxxxxxx>
Sent: Saturday, November 03, 2007 11:44 AM
Subject: [j-say list] Re: Jaws hp scanner problem
> Hi,
>
> My first thought is to do with the amount of RAM. Ideally, your client
> must
> have two GB of RAM.
>
> Also, what programme is being used to run the scanner?
>
> Pranav
> -----Original Message-----
> From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On
> Behalf Of Andrew Muirhead
> Sent: Saturday, November 03, 2007 12:48 AM
> To: FreeLists Mailing List Manager
> Subject: [j-say list] Jaws hp scanner problem
>
> Hi ,
>
> I have a client who was running Jaws 8.0.117, jSay 5.02, Dragon 9.5, Biggy
> Plus mouse pointer software by RJ Cooper and a BigKeys keyboard. This is
> all running on a Windows XP SP 2, 3 GHz CPU and 1 GB RAM Gateway E4610
> computer. When the client tries to scan something using his HP ScanJet
> 5590
> scanner drivers will crash if Jaws is running. If he closes Jaws then
> scans
> something everything is fine. I've tried reinstalling or repairing
> everything, but have not tried a complete rebuild of the computer yet.
> Does
> anybody have any idea what might be going on.
>
> Thank you,
>
> Andrew Muirhead
> Phone: 916-966-8313
> Fax: 916-244-0582
> Exaq Inc.
>
>
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