Hi, My first thought is to do with the amount of RAM. Ideally, your client must have two GB of RAM. Also, what programme is being used to run the scanner? Pranav -----Original Message----- From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On Behalf Of Andrew Muirhead Sent: Saturday, November 03, 2007 12:48 AM To: FreeLists Mailing List Manager Subject: [j-say list] Jaws hp scanner problem Hi , I have a client who was running Jaws 8.0.117, jSay 5.02, Dragon 9.5, Biggy Plus mouse pointer software by RJ Cooper and a BigKeys keyboard. This is all running on a Windows XP SP 2, 3 GHz CPU and 1 GB RAM Gateway E4610 computer. When the client tries to scan something using his HP ScanJet 5590 scanner drivers will crash if Jaws is running. If he closes Jaws then scans something everything is fine. I've tried reinstalling or repairing everything, but have not tried a complete rebuild of the computer yet. Does anybody have any idea what might be going on. Thank you, Andrew Muirhead Phone: 916-966-8313 Fax: 916-244-0582 Exaq Inc.