[j-say list] Re: Jaws hp scanner problem

  • From: "Scott Erichsen" <pianoman@xxxxxxxxxxxxxxxxx>
  • To: <j-say@xxxxxxxxxxxxx>
  • Date: Sat, 3 Nov 2007 11:53:15 +1100

I have to agree here. 2GB of RAM is really assensual...
If we know the program he's using to scan with, that could help us track down the problem a bit more.
----- Original Message ----- From: "Pranav Lal" <pranav.lal@xxxxxxxxx> 
To: <j-say@xxxxxxxxxxxxx>
Sent: Saturday, November 03, 2007 11:44 AM
Subject: [j-say list] Re: Jaws hp scanner problem



Hi,
My first thought is to do with the amount of RAM. Ideally, your client must 
have two GB of RAM.

Also, what programme is being used to run the scanner?

Pranav
-----Original Message-----
From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On
Behalf Of Andrew Muirhead
Sent: Saturday, November 03, 2007 12:48 AM
To: FreeLists Mailing List Manager
Subject: [j-say list] Jaws hp scanner problem

Hi ,

I have a client who was running Jaws 8.0.117, jSay 5.02, Dragon 9.5, Biggy
Plus mouse pointer software by RJ Cooper and a BigKeys keyboard.  This is
all running on a Windows XP SP 2, 3 GHz CPU and 1 GB RAM Gateway E4610
computer. When the client tries to scan something using his HP ScanJet 5590 scanner drivers will crash if Jaws is running. If he closes Jaws then scans 
something everything is fine.  I've tried reinstalling or repairing
everything, but have not tried a complete rebuild of the computer yet. Does 
anybody have any idea what might be going on.

Thank you,

Andrew Muirhead
Phone: 916-966-8313
Fax: 916-244-0582
Exaq Inc.

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