Hi everyone, I need some help. I am trying to download the 4.0 Upgrade I got from Sendero. When I try to install it on the VoiceNote it says, "PLL, process cannot access file because it is being used by another process" I've downloaded the file from the email that Sendero sent me for my VoiceNote several times and on Compact Flash cards and SD cards. No luck, and same message. Any suggestions??? Thanks Catherine Catherine O'Farrell COMS, CVRT Southeastern Blind Rehabilitation Center VA Medical Center 700 South 19th Street Birmingham, AL 35233 (205) 933-8101 Ext. 5023