[ExchangeList] Re: Frre/Busy Issue

  • From: Rick Boza <rickb@xxxxxxxxxxxxxxx>
  • To: <exchangelist@xxxxxxxxxxxxx>
  • Date: Wed, 18 Oct 2006 11:41:54 -0400

http://www.msexchange.org
-------------------------------------------------------I'm using entourage at 
the moment, but we've deployed to many client that
only use OWA.  Opening with OWA will initialize the folder structure that
let's free/busy work.

Not sure about Thunderbird, never tried that.


> From: "Periyasamy, Raj" <Raj.Periyasamy@xxxxxxxxxxxx>
> Reply-To: <exchangelist@xxxxxxxxxxxxx>
> Date: Wed, 18 Oct 2006 10:59:32 -0400
> To: <exchangelist@xxxxxxxxxxxxx>
> Conversation: [ExchangeList] Re: Frre/Busy Issue
> Subject: [ExchangeList] Re: Frre/Busy Issue
> 
> http://www.msexchange.org
> -------------------------------------------------------John,
> I have only used Outlook as Exchange client so far, so I cannot comment
> on other clients. However, the fact is, the initial FB publishing takes
> place when the new user logs on to the mailbox using the Outlook client.
> I am not sure if Entourage works exactly like Outlook, but I assume it
> does since it is a Microsoft product. So, if the new user logs on using
> Entourage it should also initialize the FB data for the new mailbox.
> Until then you will only see /////// in the FB data for the new user.
> Are you running Office 2004 SP2 in the Mac? As per Microsoft, Entourage
> 2004 with SP2 greatly enhances Entourage/Exchange integration.
> 
> 
> HTH.
> Regards,
> Raj Periyasamy
> MCSE(Messaging), CCNA
> 
> 
> 
> -----Original Message-----
> From: exchangelist-bounce@xxxxxxxxxxxxx
> [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of John B
> Sent: Wednesday, October 18, 2006 10:50 AM
> To: exchangelist@xxxxxxxxxxxxx
> Subject: [ExchangeList] Re: Frre/Busy Issue
> 
> http://www.msexchange.org
> -------------------------------------------------------And I did log
> onto that new users mailbox.
> 
> Are you saying that the new user has to log into
> Outlook atleast once?  The reason I ask is because we
> have a variety of mail clients that we are using to
> retrieve email from our Exchange server.
> 
> --- "Periyasamy, Raj" <Raj.Periyasamy@xxxxxxxxxxxx>
> wrote:
> 
>> http://www.msexchange.org
>> 
> -------------------------------------------------------The
>> FB information for a new user does not get
>> published/initialized
>> until that person logs on to the mailbox at least
>> once. 
>> 
>> 
>> HTH.
>> Regards,
>> Raj Periyasamy
>> MCSE(Messaging), CCNA
>> 
>> 
>> -----Original Message-----
>> From: exchangelist-bounce@xxxxxxxxxxxxx
>> [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf
>> Of John B
>> Sent: Wednesday, October 18, 2006 10:26 AM
>> To: exchangelist@xxxxxxxxxxxxx
>> Subject: [ExchangeList] Re: Frre/Busy Issue
>> 
>> http://www.msexchange.org
>> 
> -------------------------------------------------------Ok,
>> here is
>> something for you to chew on...
>> 
>> I created a test user and his free/busy info doesn't
>> show up.  I moved
>> his mailbox from one server to another (test box)
>> and his F/B still
>> doesn't show up. This was all done by Outlook.
>> 
>> Now correct me if I'm wrong here, but no matter what
>> client someone uses
>> Exchange should still be able to convey the F/B
>> information for that
>> person's mailbox right?  Even if there isn't nothing
>> to report?  It
>> shouldn't be listed as /////////////
>> 
>> So this seems like a backend issue if it's happening
>> to both Outlook and
>> Entourage users correct?
>> 
>> ----- Original Message ----
>> From: Rick Boza <rickb@xxxxxxxxxxxxxxx>
>> To: exchangelist@xxxxxxxxxxxxx
>> Sent: Wednesday, October 18, 2006 10:05:25 AM
>> Subject: [ExchangeList] Re: Frre/Busy Issue
>> 
>> http://www.msexchange.org
>> 
> -------------------------------------------------------What
>> happens if a
>> Mac/T-bird user opens Outlook?
>> Is it consistent for a given user?  Meaning, if you
>> look at their
>> free/busy,
>> do you see the same thing as someone else that
>> checks it?
>> 
>> What If you look from OWA?
>> 
>> And again, what if you create new users?
>> 
>> 
>>> From: John B <brookboyz1403@xxxxxxxxx>
>>> Reply-To: <exchangelist@xxxxxxxxxxxxx>
>>> Date: Wed, 18 Oct 2006 07:01:33 -0700 (PDT)
>>> To: <exchangelist@xxxxxxxxxxxxx>
>>> Subject: [ExchangeList] Re: Frre/Busy Issue
>>> 
>>> http://www.msexchange.org
>>> 
>> 
> -------------------------------------------------------Yes,
>> that is
>> correct.
>>> Just random users have their F/B info not showing
>> up when you create a
>> meeting
>>> request.  Not everyone has this issue, it seems
>> pretty random.
>>> 
>>> When you create a meeting request and you select
>> some users some show
>> up as
>>> having /////////// show up as their F/B info.
>> What i'm finding out is
>>> majority of these people are Mac/Thunderbird
>> users.  There are a
>> couple
>>> Outlook clients sprinkled in there as well.
>>> 
>>> We only have one server so this isn't a
>> replication issue across
>> multiple
>>> servers.
>>> 
>>> I'm not seeing anything that sticks out to me in
>> the Event logs.
>>> 
>>> ----- Original Message ----
>>> From: Rick Boza <rickb@xxxxxxxxxxxxxxx>
>>> To: exchangelist@xxxxxxxxxxxxx
>>> Sent: Wednesday, October 18, 2006 9:33:37 AM
>>> Subject: [ExchangeList] Re: Frre/Busy Issue
>>> 
>>> http://www.msexchange.org
>>> 
>> 
> -------------------------------------------------------If
>> you're
>> seeing random
>>> free/buy problems for individual users, you may be
>>> forced to open the mailbox using the
>> /cleanfreebusy switch from an
>> outlook
>>> client for them - if they don't have Outlook
>> available.  I don't think
>>> Entourage has a switch (I ust looked, but cant
>> seem to find one) and
>> Im
>>> comfortable sayin Thunderbird doesn't.
>>> 
>>> But from your description, I get the feeling this
>> is a more global
>> effect
>>> than just a few individual users where free/busy
>> doesn't show quite
>> right.
>>> Is that right?  Can you give a few more details on
>> how the problem
>> presents
>>> itself? Is it some appointment are not present, or
>> they get the gray
>>> hashmarks in the free/busy lookup?
>>> If you create an appointment with multiple
>> attendees, what do you see
>> for
>>> each of them?  
>>> What if some of them are on different servers?
>>> Is there anything odd in the event logs on either
>> the Exchange server
>> in
>>> question or the workstation (in the case of
>> Thunderbird I guess)?
>>> What happens if you move the user to a different
>> server?
>>> What if you move them back?
>>> Create a new user?
>>> Move that new user?
>>> Move them back?
>>> 
>>> Just a few steps to get things rolling I guess...
>>> 
>>> 
>>>> From: John B <brookboyz1403@xxxxxxxxx>
>>>> Reply-To: <exchangelist@xxxxxxxxxxxxx>
>>>> Date: Wed, 18 Oct 2006 06:20:39 -0700 (PDT)
>>>> To: <exchangelist@xxxxxxxxxxxxx>
>>>> Subject: [ExchangeList] Re: Frre/Busy Issue
>>>> 
>>>> http://www.msexchange.org
>>>> 
>> 
> -------------------------------------------------------The
>> thing is,
>> I don't
>>>> think all the users in question are using
>> Outlook.  I think they're
>> either
>>>> using Entourage(Mac clients) or Thunderbird as
>> their mail clients.
>>>> 
>>>> ----- Original Message ----
>>>> From: "Periyasamy, Raj"
>> <Raj.Periyasamy@xxxxxxxxxxxx>
>>>> To: exchangelist@xxxxxxxxxxxxx
>>>> Sent: Wednesday, October 18, 2006 9:16:19 AM
>>>> Subject: [ExchangeList] Re: Frre/Busy Issue
>>>> 
>>>> http://www.msexchange.org
>>>> 
>> 
> -------------------------------------------------------Have
>> you tried
>>>> starting
>>>> outlook with Outlook /cleanfreebusy? This
>>>> usually clears any free/busy publishing problem
>> for individual
>>>> mailboxes. 
>>>> 
>>>> HTH.
>>>> Regards,
>>>> Raj Periyasamy
>>>> MCSE(Messaging), CCNA
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: exchangelist-bounce@xxxxxxxxxxxxx
>>>> [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On
>> Behalf Of John B
>>>> Sent: Wednesday, October 18, 2006 9:13 AM
>>>> To: ExchangeSparklist; MSExchange.org
>> 
> === message truncated ===
> 
> 
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