[duxuser] Re: Help needed please?
- From: "George Bell" <george@xxxxxxxxxxxxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Tue, 24 Jun 2008 17:09:11 +0100
Hi Nicky,
When you say he is unable to print, is that from Word or
Duxbury (DBT)?
One important thing with Word 2007 is that you MUST save in
Word 95-2003 format if you want to import into DBT.
Also, what Operating system is he using? Is it Vista? If
so, I have been discovering that Vista is extremely
sensitive about where it files are stored, and who owns
them. More of that later if that's the case.
Overall, I'm inclined to suggest complete removal of both
Office 2007 and DBT, and re-installing again from scratch.
All the best,
George.
-----Original Message-----
From: duxuser-bounce@xxxxxxxxxxxxx
[mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Nicky
Roos
Sent: 23 June 2008 19:04
To: duxuser@xxxxxxxxxxxxx
Subject: [duxuser] Help needed please?
A friend who is not on the list asked me to post the
following question. He
uses DBT 10.5. He recently switched from Word 2003 to Word
2007. And he also
changed computers. He forgot to deactivate DBT and got
unspecified help from
Duxbury Systems.
He has never again been able to print. The first error
message he says he
got was "unknown error", whereafter he switched back to Word
2003 and got an
error message which he has rendered as "write a file
failed", and now he
gets no error message at all, but his computer crashes when
he attempts to
emboss a file.
He has a Romeo RB 20 installed.
As I am translating his message I notice that his embosser
settings are for
27 lines and 42 spaces which I suspect are not right but
should be 40 spaces
and 25 lines, but could this have made such a big difference
to his ability
to emboss?
Kind regards
Nicky Roos
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