Hello,
We are still working on the issue, but if you select the link that says
Downloaded in your My History page, sometimes you can get a book to download.
I know that's not much, but hope it helps some.
Best,
Allison Hilliker
Bookshare Support
-----Original Message-----
From: Dianne Phelps [mailto:d.bphelps@xxxxxxxxxxx] ;
Sent: Tuesday, July 12, 2016 12:34 PM
To: bookshare-discuss@xxxxxxxxxxxxx
Subject: [bookshare-discuss] Re: Downloading books
-----Original Message-----
From: Kristen Steele [mailto:kskristen@xxxxxxxxx]
Sent: Tuesday, July 12, 2016 8:46 AM
To: bookshare-discuss@xxxxxxxxxxxxx
Subject: [bookshare-discuss] Re: Downloading books
I'm experiencing the same problem with a BrailleNote Apex. Has anyone contacted
Bookshare Support?
--
Kristen
On 7/12/16, Kane Brolin <kbrolin65@xxxxxxxxx> wrote:
Hi, all.To unsubscribe from this list, send a blank Email to
On my latest attempt to download what I mentioned last night, I should
mention that I was on my Microsoft Tablet which means I could not say
much accurately regarding the Apex notetakers. Which may not be strong
enough to hold connection and wait for downloads...Diane Bookshare
still hangs up. In my Account History, it now shows "Opening Of The West" as
having been downloaded; but there is no way to initiate a re-download, nor is
there any evidence whatsoever that this book ever did download successfully
onto my Windows 7 computer.
In fact, I am convinced it has not downloaded even now.
The alt+s command does nothing for me either, even after waiting a
minute after hitting the Download button connected with my desired
title. Emptying my cache of temporary files and cookies before a
download attempt effects no positive change, either.
-Kane
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