OK, let's try reinstalling all the AT&t stuff, then removing the voice first followed by the desktop client. Let me know what happens. >>> melissah@xxxxxxxx Monday, August 21, 2006 6:22:41 PM >>> Hi, Larry. That's the first thing I tried, and that's when the problem came up of the mike voice being listed in the control panel but not being playable. I've tried thoroughly uninstalling both the desktop portion and the mike voice that were installed from the Book Wizard Reader CD, but the voice is still showing up in the tts tab of the speech aplett no matter what. I think that's the basic problem. If I could find a way to make that voice functional or completely remove it and install the version from nextup.com, either method would be OK, but to date, I haven't found any way to make that happen. I've tried searching on the web for att tech support, but haven't had much luck as of yet. Thanks again for any assistance you can provide with this. I really appreciate it. Missy