Hi! As I stated in a previous message, I am in touch with nextup.com to see if there's anything they can do to help with this, but I wanted to share this because it strengthens my theory that the problem seems to be with the book wizard reader of ATT Mike. When I uninstall the ATT voices from nextup.com, it is handled by Windows Installer and works as expected: completely removing the software from my system. When I uninstall the aph version of Mike, it only takes a couple of seconds, and windows installer doesn't appear to be involved. Perhaps this is why the voice is never removed from the tts tab of the speech aplet in my control panel. I hope this helps to shed some light on the problem, and thanks again for getting back to me on this. Missy