I must say, I have derived many hours of reading pleasure from my book port. One thing you would half to applaud is the play amplifier and it's ability to drive a set of ear buds. With book port one is able to read in even the noisiest environments. Also, it's unparalleled navigation is intuitive and easy to use. Even though I was disappointed with the speech engine I am glad I bought a book port. Having said all that, the book port has some little quirks that in my humble opinion should be corrected. For instance, you are going on vacation and have downloaded five books from audible. In your haste you miss transferring one book to book port and go back to retrieve it. The only way to accomplish this small task is to reformat the card and start over. Before you abandon your loyal trusting customers who plunked down our four hundred plus dollars several years ago in favor of the persons who by the book port two I think it would behoove you to correct this imperfection. I am not computer savvy enough to no if this glitch could be addressed in a firm wear update or a new version of the book port transfer manager but it is really a bitch and a boar when it happens. I no this message will prompt you in to action and I will be anxiously awaiting your reply. Phil Parr.