[bookport] Re: To whom it may concern.
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 30 Aug 2007 11:41:28 -0400
Yes, check disk still works under the Command Prompt.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> buhrow@xxxxxxxxxxxxxxxxxxxxx 08/30/07 11:35AM >>>
Well, I'm not certain which one's in vogue right now, but if chkdsk is
still around, you can use that. However, I'm pretty sure I mean scandisk
or its latest replacement.
-Brian
On Aug 30, 7:43am, "Gary Wunder" wrote:
} Subject: [bookport] Re: To whom it may concern.
} Brian, for XP do you mean Scandisk or Chkdsk?
}
}
} ----- Original Message -----
} From: "Brian Buhrow" <buhrow@xxxxxxxxxxxxxxxxxxxxx>
} To: <bookport@xxxxxxxxxxxxx>
} Sent: Monday, August 27, 2007 11:04 AM
} Subject: [bookport] Re: To whom it may concern.
}
}
} > Hello Phil. You are correct that the "easiest"way, from a support
} > perspective, to correct the condition you describe is to reformat your CF
} > card, it's not the only way to fix such problems. I regularly run into CF
} > issues with the Bookport, but I haven't reformatted my CF card in months,
} > and I use it daily.
} > What you do need to fix such problems is an external CF card reader,
} > and a willingness to work with the tools Windows provides for fixing
} > filesystems. You also need a little knowledge of what the file system
} > structure the Bookport uses.
} > To correct most problems with messages like:
} >
} > "Application file I/O error?"
} >
} > "Error accessing index file yada"
} >
} > "Out of drobj structures"
} >
} > and the like, without formatting my CF card, I'd suggest:
} >
} > Books on the Bookport consist of 2 or 3 files, depending on whether
} > you've opened the book with the Bookport after you transfered it, and
} > whether you copied it to the Bookport with the transfer tool or not. These
} > files have the following extension names: (We'll call our sample book
} > "book1")
} >
} > Filename Extension Purpose
} > book1 _DD Contents of the book itself
} > book1 _IX Navigation data for the book
} > book1 _A Bookmarks for the book, including current reading position.
} >
} > The ._AA file won't be there if you haven't tried to read a book with
} > the Bookport, that is, you've transfered it, but haven't tried to read it.
} > Similarly, the ._IX file won't be there if you copied an MP3 file with
} > Windows Explorer, rather than using the transfer tool. Also, in this
} > case, the
} > file you copied won't have the ._DD extension either.
} >
} > So, getting back to the problem at hand. If you get one of the error
} > messages listed above, it's usually associated with a particular book, and
} > you'll often know which book it's associated with. With that knowledge,
} > you can proceed to get your Bookport back in working order without the
} > need
} > to reformat your card.
} >
} > 1. Put your CF card in an external reader on your Windows machine.
} >
} > 2. Run scandisk against the filesystem on the CF card by selecting the
} > drive letter corresponding to the CF card reader. Do not do this through
} > the Transfer utility's "fix disk" function.
} >
} > 3. Open Windows Explorer and remove the files associated with the book
} > which was giving trouble.
} >
} > 4. Close Explorer and rerun scandisk.
} >
} > 5. Continue to rerun scandisk until it shows no more errors.
} >
} > Now, you should have a working CF card, containing all but the
} > problematic book. to restore the troubled book, resend it using the
} > transfer utility.
} >
} > This doesn't always fix everything up, but in 95% of the cases I've
} > encountered, this gets me going again, and I haven't had to resend my CF
} > load of stuff.
} >
} > Hope this helps.
} >
} > -Brian
} >
}
}
>-- End of excerpt from "Gary Wunder"
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