[bookport] Re: The selected device cannot be opened
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 06 Apr 2006 08:28:14 -0400
Sally:
You'll probably need to reformat again. Any time that you have a
failed transfer attempt, or if you disconnect too soon, then you will
need to do this. Also, never remove the card while connected to the PC
or while the BP is reading.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> 1.sally@xxxxxxxxxxx 04/05/06 04:47PM >>>
Pam,
Well now, the bookport says not connected. Yesterday's problem Before
this, I was able to transfer downloaded books from Kurzweil which did
not
show up in in BookPort. No No Kurzweil files showed up there.
I understand files not showing when they are not supported.
Thanks,
Sally
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, April 05, 2006 1:11 PM
Subject: [bookport] Re: The selected device cannot be opened
> Sally:
>
> If you are able to send a file, then I doubt that the cable is
faulty.
> If you can connect, disconnect, and reconnect with the transfer
coming
> up, then this would rule that out. The problem could be that the
other
> files you are trying to send are not supported by Book Port. Try
this:
>
> Go into Book Port Transfer, press alt plus l to see the files on the
PC
> that you are interested in sending. Once you've opened the
appropriate
> folder through that listview, if the files you are interested in do
not
> show up in that list, then that tells you that they are not
compatible
> with Book Port, because Book Port Transfer will only show the files
it
> supports. We need to know more about the origin of the files in
> question and what their extensions are. If you can see the file,
press
> Enter on it and the file should transfer. There are other ways of
doing
> it, but by doing it this way, would answer the question of whether
or
> not the transfer program recognizes the files.
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
>>>> 1.sally@xxxxxxxxxxx 04/05/06 03:45PM >>>
> Thank you Pam!!!
> Looks like we got it! There is only one MP3 file I am able send
> through
> Book port. All the others are in folders and do not appear when I
> open
> them.. Is this typical? I may have a faulty cable. Now all files
> transfer, even from Kurzweil.
> Thanks,
> Sally
>
>
> ----- Original Message -----
> From: "PAMELA RADER" <PRADER@xxxxxxx>
> To: <bookport@xxxxxxxxxxxxx>
> Sent: Wednesday, April 05, 2006 5:36 AM
> Subject: [bookport] Re: The selected device cannot be opened
>
>
>> Sally:
>>
>> As far as Kurzweil not recognizing the device, we will have to look
>> into it and see if this is something that occurred with the latest
>> update. Perhaps I should have explained that whenever you
reformat
> the
>> card, it is normal to lose all files. That's part of it. Now, when
> you
>> plug back into the PC, the manual will be put on again. Can you
> send
>> files through Book Port Transfer? In the meantime, try to send an
> MP3
>> file, or even a book from the CD. Anything that will tell us if you
> can
>> send files. It would also be helpful to know if you can see the
Book
>> Port in Book Port Transfer. To do that, plug in the Book Port and
> when
>> the software comes up, press alt plus f and you should be able to
> see
>> the files on the Book Port. If everything is working correctly, you
>> should see the manual, and the notes folder. These are put there
>> automatically.
>>
>>
>>
>> Pamela Rader, TECHNICAL SUPPORT
>> American Printing House For The Blind
>> 1839 Frankfort Ave.
>> Louisville, KY 40206
>>
>> PHONE: 1-800-223-1839, Ext. 307
>>
>>
>>>>> 1.sally@xxxxxxxxxxx 09/24/02 11:22PM >>>
>> I reformated the bookport as suggested. So I lost all my books.
> Now
>> Kurzweil says the selected device cannot be opened.
>> Any suggestions?
>> Thanks
>> Sally
>>
>>
>>
>>
>>
>> --
>> No virus found in this incoming message.
>> Checked by AVG Free Edition.
>> Version: 7.1.385 / Virus Database: 268.3.5/302 - Release Date:
> 4/5/2006
>>
>>
>
>
>
>
>
> --
> No virus found in this incoming message.
> Checked by AVG Free Edition.
> Version: 7.1.385 / Virus Database: 268.3.5/302 - Release Date:
4/5/2006
>
>
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