[bookport] Re: The selected device cannot be opened
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Wed, 05 Apr 2006 16:11:55 -0400
Sally:
If you are able to send a file, then I doubt that the cable is faulty.
If you can connect, disconnect, and reconnect with the transfer coming
up, then this would rule that out. The problem could be that the other
files you are trying to send are not supported by Book Port. Try this:
Go into Book Port Transfer, press alt plus l to see the files on the PC
that you are interested in sending. Once you've opened the appropriate
folder through that listview, if the files you are interested in do not
show up in that list, then that tells you that they are not compatible
with Book Port, because Book Port Transfer will only show the files it
supports. We need to know more about the origin of the files in
question and what their extensions are. If you can see the file, press
Enter on it and the file should transfer. There are other ways of doing
it, but by doing it this way, would answer the question of whether or
not the transfer program recognizes the files.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> 1.sally@xxxxxxxxxxx 04/05/06 03:45PM >>>
Thank you Pam!!!
Looks like we got it! There is only one MP3 file I am able send
through
Book port. All the others are in folders and do not appear when I
open
them.. Is this typical? I may have a faulty cable. Now all files
transfer, even from Kurzweil.
Thanks,
Sally
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, April 05, 2006 5:36 AM
Subject: [bookport] Re: The selected device cannot be opened
> Sally:
>
> As far as Kurzweil not recognizing the device, we will have to look
> into it and see if this is something that occurred with the latest
> update. Perhaps I should have explained that whenever you reformat
the
> card, it is normal to lose all files. That's part of it. Now, when
you
> plug back into the PC, the manual will be put on again. Can you
send
> files through Book Port Transfer? In the meantime, try to send an
MP3
> file, or even a book from the CD. Anything that will tell us if you
can
> send files. It would also be helpful to know if you can see the Book
> Port in Book Port Transfer. To do that, plug in the Book Port and
when
> the software comes up, press alt plus f and you should be able to
see
> the files on the Book Port. If everything is working correctly, you
> should see the manual, and the notes folder. These are put there
> automatically.
>
>
>
> Pamela Rader, TECHNICAL SUPPORT
> American Printing House For The Blind
> 1839 Frankfort Ave.
> Louisville, KY 40206
>
> PHONE: 1-800-223-1839, Ext. 307
>
>
>>>> 1.sally@xxxxxxxxxxx 09/24/02 11:22PM >>>
> I reformated the bookport as suggested. So I lost all my books.
Now
> Kurzweil says the selected device cannot be opened.
> Any suggestions?
> Thanks
> Sally
>
>
>
>
>
> --
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4/5/2006
>
>
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