Pam,
Well now, the bookport says not connected. Yesterday's problem Before
this, I was able to transfer downloaded books from Kurzweil which did not
show up in in BookPort. No No Kurzweil files showed up there.
I understand files not showing when they are not supported.
Thanks,
Sally
----- Original Message -----
From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, April 05, 2006 1:11 PM
Subject: [bookport] Re: The selected device cannot be opened
Sally:
If you are able to send a file, then I doubt that the cable is faulty. If you can connect, disconnect, and reconnect with the transfer coming up, then this would rule that out. The problem could be that the other files you are trying to send are not supported by Book Port. Try this:
Go into Book Port Transfer, press alt plus l to see the files on the PC that you are interested in sending. Once you've opened the appropriate folder through that listview, if the files you are interested in do not show up in that list, then that tells you that they are not compatible with Book Port, because Book Port Transfer will only show the files it supports. We need to know more about the origin of the files in question and what their extensions are. If you can see the file, press Enter on it and the file should transfer. There are other ways of doing it, but by doing it this way, would answer the question of whether or not the transfer program recognizes the files.
Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
1.sally@xxxxxxxxxxx 04/05/06 03:45PM >>>Thank you Pam!!! Looks like we got it! There is only one MP3 file I am able send through Book port. All the others are in folders and do not appear when I open them.. Is this typical? I may have a faulty cable. Now all files transfer, even from Kurzweil. Thanks, Sally
----- Original Message ----- From: "PAMELA RADER" <PRADER@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Wednesday, April 05, 2006 5:36 AM
Subject: [bookport] Re: The selected device cannot be opened
theSally:
As far as Kurzweil not recognizing the device, we will have to look into it and see if this is something that occurred with the latest update. Perhaps I should have explained that whenever you reformatcard, it is normal to lose all files. That's part of it. Now, whenyouplug back into the PC, the manual will be put on again. Can yousendfiles through Book Port Transfer? In the meantime, try to send anMP3file, or even a book from the CD. Anything that will tell us if youcanwhensend files. It would also be helpful to know if you can see the Book Port in Book Port Transfer. To do that, plug in the Book Port andthe software comes up, press alt plus f and you should be able toseeNowthe files on the Book Port. If everything is working correctly, you should see the manual, and the notes folder. These are put there automatically.
Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
I reformated the bookport as suggested. So I lost all my books.1.sally@xxxxxxxxxxx 09/24/02 11:22PM >>>4/5/2006Kurzweil says the selected device cannot be opened. Any suggestions? Thanks Sally
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