[bookport] Re: Question regarding error message
- From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 21 Aug 2006 08:44:17 -0400
Let's start by reformatting the card.
>>> dkkendrick@xxxxxxxxxxxxx Saturday, August 19, 2006 4:51:11 PM >>>
Hi,
I was trying to help a friend get her brand-new Book Port running, and
she
ran into a very confusing snag. Before she called me, she had a
sighted guy
install the software. He says that when he got the message about
updating
BP firmware, he kept getting an error message. That one was something
about
general failure. They called me *after* all that.
I had her pop the batteries out and back in, the card out then in,
press
reset -- and still, she kep hearing the message: "SF memory drobj
structure". At least, that's what she told me it is saying to her.
Anybody know what I can tell her to do to get things straightened out?
Thanks in advance.
Deborah
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