Let's start by reformatting the card. >>> dkkendrick@xxxxxxxxxxxxx Saturday, August 19, 2006 4:51:11 PM >>> Hi, I was trying to help a friend get her brand-new Book Port running, and she ran into a very confusing snag. Before she called me, she had a sighted guy install the software. He says that when he got the message about updating BP firmware, he kept getting an error message. That one was something about general failure. They called me *after* all that. I had her pop the batteries out and back in, the card out then in, press reset -- and still, she kep hearing the message: "SF memory drobj structure". At least, that's what she told me it is saying to her. Anybody know what I can tell her to do to get things straightened out? Thanks in advance. Deborah