[bookcourier] Re: FW: BookCourier
- From: "Graham John Lewis [gjl]" <gjl@xxxxxxxxxx>
- To: <bookcourier@xxxxxxxxxxxxx>
- Date: Fri, 20 Jun 2008 13:25:22 +0100
Agreed. This is not the way to treat a loyal customer base. I take
back all the supportive things I said last week. It does look as if it
is bye bye Spronger now. There is a lot of completition out there and
this amateur approach is not going to be a winning one.
I have had an order in for the new device for several months now but it
looks as if I will have to cancel.
Graham Lewis
-----Original Message-----
From: bookcourier-bounce@xxxxxxxxxxxxx
[mailto:bookcourier-bounce@xxxxxxxxxxxxx] On Behalf Of Barry J. Campbell
Sent: 20 June 2008 13:01
To: bookcourier@xxxxxxxxxxxxx
Subject: [bookcourier] Re: FW: BookCourier
Also this is pretty crappy customer relations. It would have been nice
for
this company to be a bit more forward then keep everyone on hold. I
will
be passing this info around to friends. Bye bye springer design.
-----Original Message-----
From: bookcourier-bounce@xxxxxxxxxxxxx
[mailto:bookcourier-bounce@xxxxxxxxxxxxx] On Behalf Of Bud Kennedy
Sent: Friday, June 20, 2008 6:18 AM
To: bookcourier@xxxxxxxxxxxxx
Subject: [bookcourier] FW: BookCourier
-----Original Message-----
From: support@xxxxxxxxxxxxxxx [mailto:support@xxxxxxxxxxxxxxx]
Sent: Thursday, June 19, 2008 8:32 PM
To: Bud Kennedy
Subject: BookCourier
Dear Bud,
Regretfully, production of the new BookCourier has been put on hold.
This decision was not made lightly. It came down to the simply fact that
with the current work load at Springer Design (we are first a design and
consulting firm), we would not be able to provide our customers the
immediate after sale technical support and the on-going development they
deserve.
We will be revisiting our production plan monthly and will update you as
soon as the situation changes.
Steve
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