[bksvol-discuss] Re: have a little problem

Robert,  until such time you decide to reveal the name and author of the 
book you are having problems with,  it is highly unlikely that Bookshare 
staff will be able to assist in any relevant manner.

Please supply:

A.  Author.
B. Title.
c. name of file you are trying to open with Kurzweil.
d. Version of Kurzweil.
e. Version of Bookshare unpack utility.
f. Version of Victor Soft.
g. Version of Operating system and any fixpacks you may have applied.
h.  Antivirus programs and version.

Regards,



Guido Dante Corona
IBM Accessibility Center,  Austin Tx.
Research Division,
Phone:  512. 838. 9735.
Email: guidoc@xxxxxxxxxxx
Web:  http://www.ibm.com/able




"robert tweedy" <rtweedy2@xxxxxxx> 
Sent by: bksvol-discuss-bounce@xxxxxxxxxxxxx
03/03/2005 07:35 PM
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[bksvol-discuss] Re: have a little problem






I tried the two suggestions you gave but no luck. Actually this time 
kurzweil let me enter the password but it couldn't open it because it's 
format couldn't be determined. That is the message and as of right now the 
pop up block is turned off in the security service pack 2 and bookshare is 
allowed in the privacey tab. I think it might be a DLL file that might be 
corrupt and have someone sighted to come over Monday afternoon to help me 
get to the window to do a repair on XP.
----- Original Message ----- 
From: Peter Scialli 
To: bksvol-discuss@xxxxxxxxxxxxx 
Sent: Thursday, March 03, 2005 3:19 PM
Subject: [bksvol-discuss] Re: have a little problem

Robert,
    Two things cme to mind.  First, the way to open the books in the 
Victor Reader is to jut launch the Victor program and let it find the 
books on your hard drive and auto add themto your Bookshelf.  It doesn't 
work in the conventional manner of Windows applications in the way of 
Opening a file from the actual file name.
    As for the password issue, there are a couple of things that might be 
happening.  If you have some popup blockers, such as Add Subtract on your 
system, there is some sort of buggy interaction between K1000 and the Add 
blocker which actually corrupts the password as the file is downloaded. 
The work around is to disable the popup blocker for the duration of your 
Kurzweil session.  The other possibility is that you've upgraded to 
Service Pack 2 of Windows XP.  IF this is the case, you may have to add 
Bookshare.org as an accepted Web site in the Privacy tab of the Internet 
Options.  If you don't, the Windows privacy screening thinks that Kurzweil 
is a piece of spyware trying to get third-party access to a secure web 
site.  Let me know if any of this helps.
 

________________________
Peter M. Scialli, Ph.D. 
Associate, Technical Projects, Bookshare.org 
www.bookshare.org 
 
A Project of The Benetech Initiative - Technology Serving Humanity 
peter @benetech.org 
www.benetech.org
 
 
----- Original Message ----- 
From: robert tweedy 
To: bksvol-discuss@xxxxxxxxxxxxx 
Sent: Thursday, March 03, 2005 1:52 PM
Subject: [bksvol-discuss] Re: have a little problem

I unpacked the book with the unpacked tool from bookshare and when it says 
do you want to open the book now then victor reader opens the book but 
after it says book loaded internet exployer says it can't display the page 
or it can't find it i guess it is saying and to refresh the page or check 
your settings, acting as if i am on the web instead of just open a book. I 
know I used to be able to put in my password with jurzweil and it would 
open the book but after i put in my password kurzweil won't open it 
because it can't find the format or it doesn't reconize it. I'm not a 
techy so can't explain it that well so Peter I hope I did okay, after open 
the book though, kuurzweil reconizes the extentions but for example, it 
converts the XML extention to RTF automatically.
----- Original Message ----- 
From: Peter Scialli 
To: bksvol-discuss@xxxxxxxxxxxxx 
Cc: Janice Carter 
Sent: Thursday, March 03, 2005 7:31 AM
Subject: [bksvol-discuss] Re: have a little problem

Robert,
    Sorry, but I have no record of you asking this question in the Support 
archives.  Are you trying to use Kurzweil to open a BKS file that's on 
your hard drive?  If so, that won't work.  What happens if you use the 
Online feature in Kurzweil to retrieve and open the book?  Does that work? 
 If you just click or hit Enter on an XML file, Windows will bring up 
Explorer by default.  You'll have to use the Open With Application command 
from the context menu if you want it to open some other way.  Also, the 
proper way to open a DAISY book in Kurzweil, if the book is unpacked, is 
to use Kurzweil's Open function to open the file with the .OPF extension. 
If you want Victor Reader to open the book, you should have the full book, 
all four files for DAISY, in the same directory, and once you launch 
Victor, it will pick them up via its Bookshelf function.
    If you can be specific about how you want to read the books, I can be 
specific about how to go about doing it.
 

________________________
Peter M. Scialli, Ph.D. 
Associate, Technical Projects, Bookshare.org 
www.bookshare.org 
 
A Project of The Benetech Initiative - Technology Serving Humanity 
peter @benetech.org 
www.benetech.org
 
 
----- Original Message ----- 
From: robert tweedy 
To: bksvol-discuss@xxxxxxxxxxxxx 
Sent: Wednesday, March 02, 2005 6:38 PM
Subject: [bksvol-discuss] have a little problem

I just downloaded some new books and kurzweil can't openthem because it 
doesn't reconize the format, when i try the bookshare unpack it opens but 
after bring up victor reader it cqancels the action in internet exployer. 
Now the files are there and it reconizes XML in the extention but it just 
don't wan to open it in kurzweil, just started having this problem today, 
any ideas, I can write support but have written them in the past but they 
never answer back.

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