Robert, until such time you decide to reveal the name and author of the book you are having problems with, it is highly unlikely that Bookshare staff will be able to assist in any relevant manner. Please supply: A. Author. B. Title. c. name of file you are trying to open with Kurzweil. d. Version of Kurzweil. e. Version of Bookshare unpack utility. f. Version of Victor Soft. g. Version of Operating system and any fixpacks you may have applied. h. Antivirus programs and version. Regards, Guido Dante Corona IBM Accessibility Center, Austin Tx. Research Division, Phone: 512. 838. 9735. Email: guidoc@xxxxxxxxxxx Web: http://www.ibm.com/able "robert tweedy" <rtweedy2@xxxxxxx> Sent by: bksvol-discuss-bounce@xxxxxxxxxxxxx 03/03/2005 07:35 PM Please respond to bksvol-discuss To <bksvol-discuss@xxxxxxxxxxxxx> cc Subject [bksvol-discuss] Re: have a little problem I tried the two suggestions you gave but no luck. Actually this time kurzweil let me enter the password but it couldn't open it because it's format couldn't be determined. That is the message and as of right now the pop up block is turned off in the security service pack 2 and bookshare is allowed in the privacey tab. I think it might be a DLL file that might be corrupt and have someone sighted to come over Monday afternoon to help me get to the window to do a repair on XP. ----- Original Message ----- From: Peter Scialli To: bksvol-discuss@xxxxxxxxxxxxx Sent: Thursday, March 03, 2005 3:19 PM Subject: [bksvol-discuss] Re: have a little problem Robert, Two things cme to mind. First, the way to open the books in the Victor Reader is to jut launch the Victor program and let it find the books on your hard drive and auto add themto your Bookshelf. It doesn't work in the conventional manner of Windows applications in the way of Opening a file from the actual file name. As for the password issue, there are a couple of things that might be happening. If you have some popup blockers, such as Add Subtract on your system, there is some sort of buggy interaction between K1000 and the Add blocker which actually corrupts the password as the file is downloaded. The work around is to disable the popup blocker for the duration of your Kurzweil session. The other possibility is that you've upgraded to Service Pack 2 of Windows XP. IF this is the case, you may have to add Bookshare.org as an accepted Web site in the Privacy tab of the Internet Options. If you don't, the Windows privacy screening thinks that Kurzweil is a piece of spyware trying to get third-party access to a secure web site. Let me know if any of this helps. ________________________ Peter M. Scialli, Ph.D. Associate, Technical Projects, Bookshare.org www.bookshare.org A Project of The Benetech Initiative - Technology Serving Humanity peter @benetech.org www.benetech.org ----- Original Message ----- From: robert tweedy To: bksvol-discuss@xxxxxxxxxxxxx Sent: Thursday, March 03, 2005 1:52 PM Subject: [bksvol-discuss] Re: have a little problem I unpacked the book with the unpacked tool from bookshare and when it says do you want to open the book now then victor reader opens the book but after it says book loaded internet exployer says it can't display the page or it can't find it i guess it is saying and to refresh the page or check your settings, acting as if i am on the web instead of just open a book. I know I used to be able to put in my password with jurzweil and it would open the book but after i put in my password kurzweil won't open it because it can't find the format or it doesn't reconize it. I'm not a techy so can't explain it that well so Peter I hope I did okay, after open the book though, kuurzweil reconizes the extentions but for example, it converts the XML extention to RTF automatically. ----- Original Message ----- From: Peter Scialli To: bksvol-discuss@xxxxxxxxxxxxx Cc: Janice Carter Sent: Thursday, March 03, 2005 7:31 AM Subject: [bksvol-discuss] Re: have a little problem Robert, Sorry, but I have no record of you asking this question in the Support archives. Are you trying to use Kurzweil to open a BKS file that's on your hard drive? If so, that won't work. What happens if you use the Online feature in Kurzweil to retrieve and open the book? Does that work? If you just click or hit Enter on an XML file, Windows will bring up Explorer by default. You'll have to use the Open With Application command from the context menu if you want it to open some other way. Also, the proper way to open a DAISY book in Kurzweil, if the book is unpacked, is to use Kurzweil's Open function to open the file with the .OPF extension. If you want Victor Reader to open the book, you should have the full book, all four files for DAISY, in the same directory, and once you launch Victor, it will pick them up via its Bookshelf function. If you can be specific about how you want to read the books, I can be specific about how to go about doing it. ________________________ Peter M. Scialli, Ph.D. Associate, Technical Projects, Bookshare.org www.bookshare.org A Project of The Benetech Initiative - Technology Serving Humanity peter @benetech.org www.benetech.org ----- Original Message ----- From: robert tweedy To: bksvol-discuss@xxxxxxxxxxxxx Sent: Wednesday, March 02, 2005 6:38 PM Subject: [bksvol-discuss] have a little problem I just downloaded some new books and kurzweil can't openthem because it doesn't reconize the format, when i try the bookshare unpack it opens but after bring up victor reader it cqancels the action in internet exployer. Now the files are there and it reconizes XML in the extention but it just don't wan to open it in kurzweil, just started having this problem today, any ideas, I can write support but have written them in the past but they never answer back.