Thanks Gabby ! I read your note just as I was about to write another rant
as I received another notice of "abut to expire" and there is no renewal
link smile so I can't renew; I suppose the same thing you say about the
necessary delay of fixing the renewal link problem pertains to sending out
the notice of expiration email or can that be stopped until the link
problem is fixed? Thanks for keeping in touch with us and for your support
CIndy
Cindy
On Tue, Oct 17, 2017 at 2:51 PM, Support <support@xxxxxxxxxxxxx> wrote:
Hi Cindy,
You have a right to be annoyed, I'm sure the emails must get obnoxious.
I've put the renewal link request on our list of things to do, but I'm
afraid it may be delayed while we work on back to school items and grant
proposals, but I wanted you to know you're being heard.
Best, Gabby
--------------- Original Message --------------- From: Cindy Rosenthal [
grandcyn77@xxxxxxxxx] Sent: 10/12/2017 3:49 AM To: support@xxxxxxxxxxxxx
Cc: bksvol-discuss@xxxxxxxxxxxxx Subject: Re: Your book is about to
expire.
PLEASE STOP TELLING ME MY BOOK IS ABOUT TO EXPIRE WHEN THERE IS NO RENEWAL
LINK!!!! and if engineering could somehow make a renewal link always
available so we can renew anytime it's convenient; maybe you need to hire
some new people ; forgive my outburst but it's late and I'm tired and, as
you can tell, very annoyed. smile Of course you have every right to tell me
that if I'd finish proofing and check in the book I wouldn't have the
problem;
On Sat, Oct 7, 2017 at 12:41 PM, Bookshare Support <support@xxxxxxxxxxxxx>
wrote:
Dear Cindy Rosenthal,
Thank you for downloading HOLD FOR CINDY Hasty Death (Edwardian Mysteries
2) for validation.
You've had this book checked out for validation since 9/24/2017. Each
volunteer is allotted 14 days to proofread, convert, and re-upload the
file. Your allotted time is scheduled to expire on 10/8/2017.
If you are in the middle of proofreading the book and would like to
complete your work, visit the “My Checked-Out Books” link after login. Next
to the book you are working on you will find links to Upload, Release or
Renew the book. Select “Renew” to be granted 14 additional days to work on
the book. Thank you, The Bookshare Team
— I
