Stephen The failed file was sent through another word processor, immediately saved and reuploaded with no problem. Hence, I no longer have it. If I get another failed .rtf -- fingers crossing that I won't -- I'll send it your way. This might be one of those bugs that is hard to reproduce as BookShare itself has had problems with file submissions prepared by various programs on a hit and miss basis. If I had to guess, the accepting software on BookShare's end is very particular in what it deems a correct .rtf file, and what it views being a b.rtf submitted erroeously. The problem exists -- and K1000 may play a part in it -- but I doubt that it is the sole cause of the submission failures.