[bksvol-discuss] Re: Sincere apologies for Bookshare website performance
- From: "Sue Stevens" <siss52@xxxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Mon, 23 Apr 2012 21:44:20 -0500
Cindy,
That would be Jake Brownell. I remember him on the volunteer list, but whether
or not he got a permanent job with Bookshare I can’t tell you. I haven’t seen
any posts from him in a long time.
Sue S.
From: Cindy
Sent: Monday, April 23, 2012 9:10 PM
To: bksvol-discuss@xxxxxxxxxxxxx
Cc: Fred.s@xxxxxxxxxxxx
Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website
performance
I echo Christina's thanks for your nice note.
Also, I was wondering about one member of your team (please write me off list,
or have h im write me off list if he's on the engineering team
Unfortunately I don't remember his name, but he was a volunteer several years
ago and I think was majoring in something that would qualify him to work on
your engineering team. He may have been at the U. of Ill. or Indiana;all I
remember is that he hoped to go to Chicago for a spring break. we had a nice
correpondence. I'd be happy to hear that he's working for bookshare.
Cindy
Join us in celebrating our 10th Anniversary!
TinyURL.com/752cyrs
------------------------------------------------------------------------------
From: Christina <greensleeves1@xxxxxxxxx>
To: bksvol-discuss@xxxxxxxxxxxxx
Sent: Monday, April 23, 2012 2:13 PM
Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website
performance
Hello.
Thank you for your thoughtful note and for the update.
Christina
-----Original Message-----
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Fred Slone
Sent: Monday, April 23, 2012 11:50 AM
To: bksvol-discuss@xxxxxxxxxxxxx
Cc: Fred Slone
Subject: [bksvol-discuss] Sincere apologies for Bookshare website
performance
Good morning everyone,
I wanted to take a moment and offer a sincere apology for the challenges
many of you have faced in working with the Bookshare site as volunteers.
Please do know that we are aware that we are still have more than a little
work to do in getting the website performance where we would like for
volunteer submissions and checkout. We are so grateful for all of the
wonderful work that each of you do as volunteers and we know that your time
is valuable and wasting it on an under-performing website is more than a
little irritating. We have been talking over the issues with our
Engineering team for several months now and they are also trying to find
solutions.
Unfortunately, I do not have a quick or easy answer for you (yet). Our
relatively small number of engineers is being pulled in many, many
directions and face a very difficult balancing act of which priorities to
work on and the website fixes are not necessarily quick or easy. As soon as
I have more definitive answers, Alisa or I will make sure that you are all
the first to know.
It kills me to read the heartfelt notes from volunteers who have worked so
hard on a book and then run into a performance snafu on our site. If we
could beg your patience and indulgence for a bit longer, we will/are trying
to find a fix, even if a bit at a time. The work you do makes a difference
for Bookshare members all over the country and many times, you may not even
know who you have helped. So, if you will forgive us our "faults" in this
area, we hope to continue to see your books submitted for many years to
come, we wouldn't be the same without you.
Regards,
Fred Slone
Director of Operations
Bookshare
Phone: (650) 644-3420
Email: freds@xxxxxxxxxxxx
www.bookshare.org
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