[bksvol-discuss] Re: Sincere apologies for Bookshare website performance

Thanks, Mayrie. If you see him say Hi to him from me (Grandma Cindy and tell 
him how happy I am that he's  there.

 
Cindy
Join us in celebrating our 10th Anniversary! 

TinyURL.com/752cyrs
 
  




>________________________________
> From: Mayrie ReNae <mayrierenae@xxxxxxxxx>
>To: bksvol-discuss@xxxxxxxxxxxxx 
>Sent: Tuesday, April 24, 2012 1:18 AM
>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website 
>performance
> 
>
>Hi Cindy,
> 
>Jake is working for Bookshare in the engineering 
department.
> 
>Mayrie
> 
> 
>
>
>________________________________
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx 
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Cindy
>Sent: Monday, April 23, 2012 8:32 PM
>To: bksvol-discuss@xxxxxxxxxxxxx
>Subject: [bksvol-discuss] Re: Sincere 
apologies for Bookshare website performance
>
>
>ThNka, Sue. You're right. I'm going to ask Fred Slone.
> 
>Cindy
>Join us in celebrating our 10th Anniversary! 
>
>TinyURL.com/752cyrs
> 
>
>
>
>
>
>>________________________________
>> From: Sue Stevens  <siss52@xxxxxxxxxxxx>
>>To: bksvol-discuss@xxxxxxxxxxxxx 
>>Sent: Monday, April 23, 2012  7:44 PM
>>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website  
>>performance
>>
>>
>>Cindy,
>> 
>>That would be Jake Brownell.  I remember him on the volunteer list,  but 
>>whether or not he got a permanent job with Bookshare I can’t tell  you.  I 
>>haven’t seen any posts from him in a long time.
>> 
>>Sue S.
>>  
>>From: Cindy 
>>Sent: Monday, April 23, 2012 9:10 PM
>>To: bksvol-discuss@xxxxxxxxxxxxx 
>>Cc: Fred.s@xxxxxxxxxxxx 
>>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare  website 
>>performance
>>  I echo  Christina's thanks for your nice note.
>>
>>
>>Also, I was wondering about one member of your team (please write  me off 
>>list, or have h im write me off list if he's on the engineering  team
>>Unfortunately I don't remember his name, but he was a volunteer  several 
>>years ago and I think was majoring in  something that would  qualify him to 
>>work on your engineering team.  He may have been at the U.  of Ill. or 
>>Indiana;all I remember is that he hoped to go to Chicago for a  spring break. 
>>we had a nice correpondence. I'd be happy to hear that he's  working for 
>>bookshare.
>> 
>>Cindy
>>Join us in celebrating our 10th Anniversary! 
>>
>>TinyURL.com/752cyrs
>> 
>> 
>>
>>
>>
>>>________________________________
>>> From: Christina  <greensleeves1@xxxxxxxxx>
>>>To: bksvol-discuss@xxxxxxxxxxxxx 
>>>Sent: Monday, April 23,  2012 2:13 PM
>>>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website  
>>>performance
>>>
>>>Hello.
>>>Thank you for your thoughtful note 
    and for the update.
>>>Christina
>>>
>>>
>>>-----Original 
    Message-----
>>>From: bksvol-discuss-bounce@xxxxxxxxxxxxx
>>>[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]  On Behalf Of Fred Slone
>>>Sent: Monday, April 23, 2012 11:50 AM
>>>To: bksvol-discuss@xxxxxxxxxxxxx
>>>Cc: 
    Fred Slone
>>>Subject: [bksvol-discuss] Sincere apologies for Bookshare 
    website
>>>performance
>>>
>>>Good morning everyone,
>>>
>>>I wanted to take 
    a moment and offer a sincere apology for the challenges
>>>many of you have 
    faced in working with the Bookshare site as volunteers.
>>>Please do know 
    that we are aware that we are still have more than a little
>>>work to do in 
    getting the website performance where we would like for
>>>volunteer 
    submissions and checkout.  We are so grateful for all of 
    the
>>>wonderful work that each of you do as volunteers and we know that 
    your time
>>>is valuable and wasting it on an under-performing website is 
    more than a
>>>little irritating.  We have been talking over the issues 
    with our
>>>Engineering team for several months now and they are also trying 
    to find
>>>solutions.
>>>
>>>Unfortunately, I do not have a quick or easy 
    answer for you (yet).  Our
>>>relatively small number of engineers is 
    being pulled in many, many
>>>directions and face a very difficult balancing 
    act of which priorities to
>>>work on and the website fixes are not 
    necessarily quick or easy.  As soon as
>>>I have more definitive 
    answers, Alisa or I will make sure that you are all
>>>the first to 
    know.
>>>
>>>It kills me to read the heartfelt notes from volunteers who 
    have worked so
>>>hard on a book and then run into a performance snafu on 
    our site.  If we
>>>could beg your patience and indulgence for a bit 
    longer, we will/are trying
>>>to find a fix, even if a bit at a time.  
    The work you do makes a difference
>>>for Bookshare members all over the 
    country and many times, you may not even
>>>know who you have helped.  
    So, if you will forgive us our "faults" in this
>>>area, we hope to continue 
    to see your books submitted for many years to
>>>come, we wouldn't be the 
    same without you.
>>>
>>>Regards,
>>>Fred Slone
>>>Director of 
    Operations
>>>Bookshare
>>>Phone:  (650) 644-3420
>>>Email:  freds@xxxxxxxxxxxx 
>>>www.bookshare.org
>>>
>>>Join us in celebrating our 10th 
    Anniversary!
>>>
>>>
>>>
>>>
>>>
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