Good morning everyone, I wanted to take a moment and offer a sincere apology for the challenges many of you have faced in working with the Bookshare site as volunteers. Please do know that we are aware that we are still have more than a little work to do in getting the website performance where we would like for volunteer submissions and checkout. We are so grateful for all of the wonderful work that each of you do as volunteers and we know that your time is valuable and wasting it on an under-performing website is more than a little irritating. We have been talking over the issues with our Engineering team for several months now and they are also trying to find solutions. Unfortunately, I do not have a quick or easy answer for you (yet). Our relatively small number of engineers is being pulled in many, many directions and face a very difficult balancing act of which priorities to work on and the website fixes are not necessarily quick or easy. As soon as I have more definitive answers, Alisa or I will make sure that you are all the first to know. It kills me to read the heartfelt notes from volunteers who have worked so hard on a book and then run into a performance snafu on our site. If we could beg your patience and indulgence for a bit longer, we will/are trying to find a fix, even if a bit at a time. The work you do makes a difference for Bookshare members all over the country and many times, you may not even know who you have helped. So, if you will forgive us our "faults" in this area, we hope to continue to see your books submitted for many years to come, we wouldn't be the same without you. Regards, Fred Slone Director of Operations Bookshare Phone: (650) 644-3420 Email: freds@xxxxxxxxxxxx www.bookshare.org Join us in celebrating our 10th Anniversary! To unsubscribe from this list send a blank Email to bksvol-discuss-request@xxxxxxxxxxxxx put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.