[bksvol-discuss] Re: Sincere apologies for Bookshare website performance
- From: Cindy <popularplace@xxxxxxxxx>
- To: "bksvol-discuss@xxxxxxxxxxxxx" <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Mon, 23 Apr 2012 20:32:28 -0700 (PDT)
ThNka, Sue. You're right. I'm going to ask Fred Slone.
Cindy
Join us in celebrating our 10th Anniversary!
TinyURL.com/752cyrs
>________________________________
> From: Sue Stevens <siss52@xxxxxxxxxxxx>
>To: bksvol-discuss@xxxxxxxxxxxxx
>Sent: Monday, April 23, 2012 7:44 PM
>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website
>performance
>
>
>Cindy,
>
>That would be Jake Brownell. I remember him on the volunteer list,
but whether or not he got a permanent job with Bookshare I can’t tell you.
I haven’t seen any posts from him in a long time.
>
>Sue S.
>
>From: Cindy
>Sent: Monday, April 23, 2012 9:10 PM
>To: bksvol-discuss@xxxxxxxxxxxxx
>Cc: Fred.s@xxxxxxxxxxxx
>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare
website performance
> I echo Christina's thanks for your nice note.
>
>
>Also, I was wondering about one member of your team (please write me
off list, or have h im write me off list if he's on the engineering
team
>Unfortunately I don't remember his name, but he was a volunteer
several years ago and I think was majoring in something that would qualify
him to work on your engineering team. He may have been at the U. of Ill.
or Indiana;all I remember is that he hoped to go to Chicago for a spring break.
we had a nice correpondence. I'd be happy to hear that he's working for
bookshare.
>
>Cindy
>Join us in celebrating our 10th Anniversary!
>
>TinyURL.com/752cyrs
>
>
>
>
>
>>________________________________
>> From: Christina <greensleeves1@xxxxxxxxx>
>>To: bksvol-discuss@xxxxxxxxxxxxx
>>Sent: Monday, April 23, 2012 2:13 PM
>>Subject: [bksvol-discuss] Re: Sincere apologies for Bookshare website
>>performance
>>
>>Hello.
>>Thank you for your thoughtful note
and for the update.
>>Christina
>>
>>
>>-----Original
Message-----
>>From: bksvol-discuss-bounce@xxxxxxxxxxxxx
>>[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Fred Slone
>>Sent: Monday, April 23, 2012 11:50 AM
>>To: bksvol-discuss@xxxxxxxxxxxxx
>>Cc:
Fred Slone
>>Subject: [bksvol-discuss] Sincere apologies for Bookshare
website
>>performance
>>
>>Good morning everyone,
>>
>>I wanted to take a
moment and offer a sincere apology for the challenges
>>many of you have
faced in working with the Bookshare site as volunteers.
>>Please do know that
we are aware that we are still have more than a little
>>work to do in
getting the website performance where we would like for
>>volunteer
submissions and checkout. We are so grateful for all of the
>>wonderful
work that each of you do as volunteers and we know that your time
>>is
valuable and wasting it on an under-performing website is more than
a
>>little irritating. We have been talking over the issues with
our
>>Engineering team for several months now and they are also trying to
find
>>solutions.
>>
>>Unfortunately, I do not have a quick or easy answer
for you (yet). Our
>>relatively small number of engineers is being
pulled in many, many
>>directions and face a very difficult balancing act of
which priorities to
>>work on and the website fixes are not necessarily quick
or easy. As soon as
>>I have more definitive answers, Alisa or I will
make sure that you are all
>>the first to know.
>>
>>It kills me to read
the heartfelt notes from volunteers who have worked so
>>hard on a book and
then run into a performance snafu on our site. If we
>>could beg your
patience and indulgence for a bit longer, we will/are trying
>>to find a fix,
even if a bit at a time. The work you do makes a difference
>>for
Bookshare members all over the country and many times, you may not
even
>>know who you have helped. So, if you will forgive us our
"faults" in this
>>area, we hope to continue to see your books submitted for
many years to
>>come, we wouldn't be the same without
you.
>>
>>Regards,
>>Fred Slone
>>Director of
Operations
>>Bookshare
>>Phone: (650) 644-3420
>>Email: freds@xxxxxxxxxxxx
>>www.bookshare.org
>>
>>Join us in celebrating our 10th
Anniversary!
>>
>>
>>
>>
>>
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