[bksvol-discuss] Re: Please welcome John Glass, Bookshare.org's new Technical Support Manager

  • From: "mickey" <micka@xxxxxxxxxx>
  • To: <bksvol-discuss@xxxxxxxxxxxxx>
  • Date: Thu, 13 Apr 2006 15:45:13 -0400

Welcome, John. You've got quite a job ahead ofyou. Some of us have been ignored for so long we feel that our contributions aren't worth anything.

I have at least one sighted friend who would love to volunteer, but she'd like access to the books--either to make them better or to see how things are done. She can't have it, so she won't volunteer. Maybe you can implement some much-needed changes.

Mickey

----- Original Message ----- From: "Allison Mervis" <allisonfm@xxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Thursday, April 13, 2006 3:31 PM
Subject: [bksvol-discuss] Re: Please welcome John Glass, Bookshare.org's new Technical Support Manager



Welcome aboard John!
Allison

----- Original Message ----- From: "Janice Carter" <Janice.C@xxxxxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>; <bookshare-discuss@xxxxxxxxxxxxx>
Sent: Thursday, April 13, 2006 2:57 PM
Subject: [bksvol-discuss] Please welcome John Glass, Bookshare.org's new
Technical Support Manager



On March 7, we wrote to you about a new Bookshare.org role that would
provide overall support to customers and volunteers.  This position was
filled yesterday.  On Monday, April 24th John Glass will be joining us
to act as the voice and champion/advocate of the Bookshare.org remote
volunteers within the Bookshare.org organization and to provide customer
service to our membership.  John was previously with Freedom Scientific,
Arkenstone, and Palomar Telecom.  In addition to his new role at
Bookshare.org, he also serves on the board of the Santa Clara Valley
Blind Center and the West Valley Amateur Radio Association.

Please welcome John to Bookshare.org!



-----Original Message-----
From: Janice Carter
Sent: Tuesday, March 07, 2006 10:49 AM
To: 'bksvol-discuss@xxxxxxxxxxxxx'; bookshare-discuss@xxxxxxxxxxxxx
Subject: Bookshare.org and You

For the last year, the Bookshare.org community, including staff,
volunteers, members, and partners, have been challenged by a variety of
things including staffing, funding, book processing, and more funding.

Things have recently changed however.  The following will outline the
high level happenings that will directly affect you over the next few
months and years.

1.  Overall Benetech funding got a huge kick start from the founders of
eBay last month.

2.  As a result, the first open requisition at Benetech was for
Bookshare.org Manager, Alternative Media.

3.  As of last Monday, Ms. Jennifer Sutton has agreed to join the staff
of Bookshare.org in Palo Alto to build the Bookshare.org collection of
the future.  If you don't know Jennifer, she has worked for
organizations such as NCB Development Corporation, Washington, DC;
Recording for the Blind & Dyslexic; CAST, Inc.; Library of Congress,
National Library Service for the Blind and Physically Handicapped; and
the DAISY Consortium.  She has authored or co-authored articles and
publications such as "DAISY For All: Publishers' Collaboration Enabling
Print Access," Information Technology and Disabilities, 2004; the DAISY
News (Editor) for the DAISY Consortium, 2002 - 2004; A Guide to Making
Documents Accessible, American Council of the Blind, 2002; "Dial A for
Access:  Getting Cell Phones You Can Really Use," AccessWorld, 2002; "An
Analysis of Collection Development and Collection Management for
Bookshare.org," Benetech, 2001; "How to Get an Accessible Telephone,"
American Foundation for the Blind, 2001; "A Dip into Accessibility on
the WWW," presented at Kansas State University, 2001.

Bottom line - she is a Bookshare.org member, one of the most
knowledgeable people about accessible formats - DAISY, NIMAS and BRF -
and she's now working for all of us.  Jennifer will be at CSUN on March
23rd to meet with Bookshare.org's members, volunteers, and partners.

4.  Marissa Mika set a new level of quality in supporting you, the
Bookshare.org Volunteers.  As a result, we have created a new role of
overall support to customers and volunteers.  This position was posted
at the Benetech website yesterday afternoon:

http://www.benetech.org/join_us/position_postings.shtml#bcsm

"This position provides support to a wide range of Bookshare.org
customers from Internet beginners to IT professionals. The incumbent in
this position also serves as the voice and champion/advocate of the
Bookshare.org remote volunteers within the Bookshare.org organization."


If you are interested in applying for this role (which is based in Palo Alto), please contact me directly at janice.c@xxxxxxxxxxxxx

If you have any questions about any other issues, call me anytime at
either of the numbers below.

Thanks again for your support.



Janice Carter
Director, Literacy Programs

Benetech
480 S. California Ave., Suite 201
Palo Alto, CA 94306-1609 USA

(650) 475-5440 x122
(650) 759-5828 cell
(650) 475-1066 fax

janice.c@xxxxxxxxxxxx
www.benetech.org

The Benetech Initiative - Technology Serving Humanity
A Nonprofit Organization


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