[bksvol-discuss] Re: Please welcome John Glass, Bookshare.org's new Technical Support Manager

From: "Janice Carter" <Janice.C@xxxxxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Date: Fri, 14 Apr 2006 08:52:14 -0700
Mickey, can you ask your friend to give me a call.  We'll try to make things 
right.  

Janice Carter
Director, Literacy Programs
 
Benetech 
480 S. California Ave., Suite 201
Palo Alto, CA 94306-1609 USA
 
(650) 475-5440 x122
(650) 759-5828 cell
(650) 475-1066 fax
 
janice.c@xxxxxxxxxxxx
www.benetech.org
 
The Benetech Initiative - Technology Serving Humanity 
A Nonprofit Organization


-----Original Message-----
From: bksvol-discuss-bounce@xxxxxxxxxxxxx 
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of mickey
Sent: Friday, April 14, 2006 6:09 AM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: Please welcome John Glass, Bookshare.org's new 
Technical Support Manager

She was so turned off to the way she was treated that I don't know if I can 
get her back. But, being the eternal optimist, I'll try.

I'm trying, with difficulty, to be optimistic all the way around.

Mickey

----- Original Message ----- 
From: "Pratik patel" <pratikp1@xxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Friday, April 14, 2006 5:52 AM
Subject: [bksvol-discuss] Re: Please welcome John Glass, Bookshare.org's new 
Technical Support Manager


> Mickey,
>
> She should have no trouble signing up as a volunteer.  I'd suggest 
> waiting
> for about a month or so then contacting John Glass to sign her up.
> Pratik
>
>
> -----Original Message-----
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
> [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of mickey
> Sent: Thursday, April 13, 2006 11:46 PM
> To: bksvol-discuss@xxxxxxxxxxxxx
> Subject: [bksvol-discuss] Re: Please welcome John Glass, Bookshare.org's 
> new
> Technical Support Manager
>
> She is a braille transcriber, and would love to give her scans. They're
> nearly perfect. But the ideal thing would be to have access to the site. I
> guess that's not possible, though.
>
> Mickey
>
> ----- Original Message ----- 
> From: "Cindy" <popularplace@xxxxxxxxx>
> To: <bksvol-discuss@xxxxxxxxxxxxx>
> Sent: Thursday, April 13, 2006 10:32 PM
> Subject: [bksvol-discuss] Re: Please welcome John Glass, Bookshare.org's 
> new
>
> Technical Support Manager
>
>
>> Mickey,
>>
>> If your friend wants to improve a book that is already
>> in the collection, Gustavo or one of the
>> administrators will put it on the download list for
>> her, once she's a registered volunteer.
>>
>> As far as seeing "how it's done," I don't quite
>> understand that. I's just proofreading, if she's
>> thinking of validating--not editing, because we can't
>> change anything significant to make improvements like
>> grammar--something I had to forcibly restrain myself
>> from doing in Plum Bun--grin. Just reading the book
>> and making corrections as she goes along. Or if she's
>> going to scan, checking to be sure all the pages are
>> there, running a spell-check, and getting rid of junk
>> characters before submitting.
>>
>> If one of the changes John will make will be that we
>> sighted volunteers can give our credits to others,
>> then she could give you whatever credits she earns.
>> That would be great. I don't know how many I've
>> accumulated, but I'd love to give them to people who
>> are close to being able to renew but don't have quite
>> enough.
>>
>> Cindy
>>
>> --- mickey <micka@xxxxxxxxxx> wrote:
>>
>>> Welcome, John. You've got quite a job ahead ofyou.
>>> Some of us have been
>>> ignored for so long we feel that our contributions
>>> aren't worth anything.
>>>
>>> I have at least one sighted friend who would love to
>>> volunteer, but she'd
>>> like access to the books--either to make them better
>>> or to see how things
>>> are done. She can't have it, so she won't volunteer.
>>> Maybe you can implement
>>> some much-needed changes.
>>>
>>> Mickey
>>>
>>> ----- Original Message ----- 
>>> From: "Allison Mervis" <allisonfm@xxxxxxxxx>
>>> To: <bksvol-discuss@xxxxxxxxxxxxx>
>>> Sent: Thursday, April 13, 2006 3:31 PM
>>> Subject: [bksvol-discuss] Re: Please welcome John
>>> Glass, Bookshare.org's new
>>> Technical Support Manager
>>>
>>>
>>> > Welcome aboard John!
>>> > Allison
>>> >
>>> > ----- Original Message ----- 
>>> > From: "Janice Carter" <Janice.C@xxxxxxxxxxxx>
>>> > To: <bksvol-discuss@xxxxxxxxxxxxx>;
>>> <bookshare-discuss@xxxxxxxxxxxxx>
>>> > Sent: Thursday, April 13, 2006 2:57 PM
>>> > Subject: [bksvol-discuss] Please welcome John
>>> Glass, Bookshare.org's new
>>> > Technical Support Manager
>>> >
>>> >
>>> >> On March 7, we wrote to you about a new
>>> Bookshare.org role that would
>>> >> provide overall support to customers and
>>> volunteers.  This position was
>>> >> filled yesterday.  On Monday, April 24th John
>>> Glass will be joining us
>>> >> to act as the voice and champion/advocate of the
>>> Bookshare.org remote
>>> >> volunteers within the Bookshare.org organization
>>> and to provide customer
>>> >> service to our membership.  John was previously
>>> with Freedom Scientific,
>>> >> Arkenstone, and Palomar Telecom.  In addition to
>>> his new role at
>>> >> Bookshare.org, he also serves on the board of the
>>> Santa Clara Valley
>>> >> Blind Center and the West Valley Amateur Radio
>>> Association.
>>> >>
>>> >> Please welcome John to Bookshare.org!
>>> >>
>>> >>
>>> >>
>>> >> -----Original Message-----
>>> >> From: Janice Carter
>>> >> Sent: Tuesday, March 07, 2006 10:49 AM
>>> >> To: 'bksvol-discuss@xxxxxxxxxxxxx';
>>> bookshare-discuss@xxxxxxxxxxxxx
>>> >> Subject: Bookshare.org and You
>>> >>
>>> >> For the last year, the Bookshare.org community,
>>> including staff,
>>> >> volunteers, members, and partners, have been
>>> challenged by a variety of
>>> >> things including staffing, funding, book
>>> processing, and more funding.
>>> >>
>>> >> Things have recently changed however.  The
>>> following will outline the
>>> >> high level happenings that will directly affect
>>> you over the next few
>>> >> months and years.
>>> >>
>>> >> 1.  Overall Benetech funding got a huge kick
>>> start from the founders of
>>> >> eBay last month.
>>> >>
>>> >> 2.  As a result, the first open requisition at
>>> Benetech was for
>>> >> Bookshare.org Manager, Alternative Media.
>>> >>
>>> >> 3.  As of last Monday, Ms. Jennifer Sutton has
>>> agreed to join the staff
>>> >> of Bookshare.org in Palo Alto to build the
>>> Bookshare.org collection of
>>> >> the future.  If you don't know Jennifer, she has
>>> worked for
>>> >> organizations such as NCB Development
>>> Corporation, Washington, DC;
>>> >> Recording for the Blind & Dyslexic; CAST, Inc.;
>>> Library of Congress,
>>> >> National Library Service for the Blind and
>>> Physically Handicapped; and
>>> >> the DAISY Consortium.  She has authored or
>>> co-authored articles and
>>> >> publications such as "DAISY For All: Publishers'
>>> Collaboration Enabling
>>> >> Print Access," Information Technology and
>>> Disabilities, 2004; the DAISY
>>> >> News (Editor) for the DAISY Consortium, 2002 -
>>> 2004; A Guide to Making
>>> >> Documents Accessible, American Council of the
>>> Blind, 2002; "Dial A for
>>> >> Access:  Getting Cell Phones You Can Really Use,"
>>> AccessWorld, 2002; "An
>>> >> Analysis of Collection Development and Collection
>>> Management for
>>> >> Bookshare.org," Benetech, 2001; "How to Get an
>>> Accessible Telephone,"
>>> >> American Foundation for the Blind, 2001; "A Dip
>>> into Accessibility on
>>> >> the WWW," presented at Kansas State University,
>>> 2001.
>>> >>
>>> >> Bottom line - she is a Bookshare.org member, one
>>> of the most
>>> >> knowledgeable people about accessible formats -
>>> DAISY, NIMAS and BRF -
>>> >> and she's now working for all of us.  Jennifer
>>> will be at CSUN on March
>>> >> 23rd to meet with Bookshare.org's members,
>>> volunteers, and partners.
>>> >>
>>> >> 4.  Marissa Mika set a new level of quality in
>>> supporting you, the
>>> >> Bookshare.org Volunteers.  As a result, we have
>>> created a new role of
>>> >> overall support to customers and volunteers.
>>> This position was posted
>>> >> at the Benetech website yesterday afternoon:
>>> >>
>>> >>
>>>
>> http://www.benetech.org/join_us/position_postings.shtml#bcsm
>>> >>
>>> >> "This position provides support to a wide range
>>> of Bookshare.org
>>> >> customers from Internet beginners to IT
>>> professionals. The incumbent in
>>> >> this position also serves as the voice and
>>> champion/advocate of the
>>> >> Bookshare.org remote volunteers within the
>>> Bookshare.org organization."
>>> >>
>>> >>
>>> >> If you are interested in applying for this role
>>> (which is based in Palo
>>> >> Alto), please contact me directly at
>>> janice.c@xxxxxxxxxxxxx
>>> >>
>>> >> If you have any questions about any other issues,
>>> call me anytime at
>>> >> either of the numbers below.
>>> >>
>>> >> Thanks again for your support.
>>> >>
>>> >>
>>> >>
>>> >> Janice Carter
>>> >> Director, Literacy Programs
>>> >>
>>> >> Benetech
>>> >> 480 S. California Ave., Suite 201
>>> >> Palo Alto, CA 94306-1609 USA
>>> >>
>>> >> (650) 475-5440 x122
>>> >> (650) 759-5828 cell
>>> >> (650) 475-1066 fax
>>> >>
>>> >> janice.c@xxxxxxxxxxxx
>>> >> www.benetech.org
>>> >>
>>> >> The Benetech Initiative - Technology Serving
>>> Humanity
>>> >> A Nonprofit Organization
>>> >>
>>> >>
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[bksvol-discuss] Re: Please welcome John Glass, Bookshare.org's new Technical Support Manager

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