[bksvol-discuss] Re: Please welcome John Glass, Bookshare.org's new Technical Support Manager

  • From: "Allison Mervis" <allisonfm@xxxxxxxxx>
  • To: <bksvol-discuss@xxxxxxxxxxxxx>
  • Date: Thu, 13 Apr 2006 15:31:03 -0400

Welcome aboard John!
Allison

----- Original Message ----- 
From: "Janice Carter" <Janice.C@xxxxxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>; <bookshare-discuss@xxxxxxxxxxxxx>
Sent: Thursday, April 13, 2006 2:57 PM
Subject: [bksvol-discuss] Please welcome John Glass, Bookshare.org's new
Technical Support Manager


> On March 7, we wrote to you about a new Bookshare.org role that would
> provide overall support to customers and volunteers.  This position was
> filled yesterday.  On Monday, April 24th John Glass will be joining us
> to act as the voice and champion/advocate of the Bookshare.org remote
> volunteers within the Bookshare.org organization and to provide customer
> service to our membership.  John was previously with Freedom Scientific,
> Arkenstone, and Palomar Telecom.  In addition to his new role at
> Bookshare.org, he also serves on the board of the Santa Clara Valley
> Blind Center and the West Valley Amateur Radio Association.
>
> Please welcome John to Bookshare.org!
>
>
>
> -----Original Message-----
> From: Janice Carter
> Sent: Tuesday, March 07, 2006 10:49 AM
> To: 'bksvol-discuss@xxxxxxxxxxxxx'; bookshare-discuss@xxxxxxxxxxxxx
> Subject: Bookshare.org and You
>
> For the last year, the Bookshare.org community, including staff,
> volunteers, members, and partners, have been challenged by a variety of
> things including staffing, funding, book processing, and more funding.
>
> Things have recently changed however.  The following will outline the
> high level happenings that will directly affect you over the next few
> months and years.
>
> 1.  Overall Benetech funding got a huge kick start from the founders of
> eBay last month.
>
> 2.  As a result, the first open requisition at Benetech was for
> Bookshare.org Manager, Alternative Media.
>
> 3.  As of last Monday, Ms. Jennifer Sutton has agreed to join the staff
> of Bookshare.org in Palo Alto to build the Bookshare.org collection of
> the future.  If you don't know Jennifer, she has worked for
> organizations such as NCB Development Corporation, Washington, DC;
> Recording for the Blind & Dyslexic; CAST, Inc.; Library of Congress,
> National Library Service for the Blind and Physically Handicapped; and
> the DAISY Consortium.  She has authored or co-authored articles and
> publications such as "DAISY For All: Publishers' Collaboration Enabling
> Print Access," Information Technology and Disabilities, 2004; the DAISY
> News (Editor) for the DAISY Consortium, 2002 - 2004; A Guide to Making
> Documents Accessible, American Council of the Blind, 2002; "Dial A for
> Access:  Getting Cell Phones You Can Really Use," AccessWorld, 2002; "An
> Analysis of Collection Development and Collection Management for
> Bookshare.org," Benetech, 2001; "How to Get an Accessible Telephone,"
> American Foundation for the Blind, 2001; "A Dip into Accessibility on
> the WWW," presented at Kansas State University, 2001.
>
> Bottom line - she is a Bookshare.org member, one of the most
> knowledgeable people about accessible formats - DAISY, NIMAS and BRF -
> and she's now working for all of us.  Jennifer will be at CSUN on March
> 23rd to meet with Bookshare.org's members, volunteers, and partners.
>
> 4.  Marissa Mika set a new level of quality in supporting you, the
> Bookshare.org Volunteers.  As a result, we have created a new role of
> overall support to customers and volunteers.  This position was posted
> at the Benetech website yesterday afternoon:
>
> http://www.benetech.org/join_us/position_postings.shtml#bcsm
>
> "This position provides support to a wide range of Bookshare.org
> customers from Internet beginners to IT professionals. The incumbent in
> this position also serves as the voice and champion/advocate of the
> Bookshare.org remote volunteers within the Bookshare.org organization."
>
>
> If you are interested in applying for this role (which is based in Palo
> Alto), please contact me directly at janice.c@xxxxxxxxxxxxx
>
> If you have any questions about any other issues, call me anytime at
> either of the numbers below.
>
> Thanks again for your support.
>
>
>
> Janice Carter
> Director, Literacy Programs
>
> Benetech
> 480 S. California Ave., Suite 201
> Palo Alto, CA 94306-1609 USA
>
> (650) 475-5440 x122
> (650) 759-5828 cell
> (650) 475-1066 fax
>
> janice.c@xxxxxxxxxxxx
> www.benetech.org
>
> The Benetech Initiative - Technology Serving Humanity
> A Nonprofit Organization
>
>
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