Judy, If I remember correctly, you are the one who can figure out search strings to do things globally, and I really really need help here. I turned on Grade II output Braille so I could check how Jaws 12 handles things in Braille. Well, my opening and closing quotes look like closing quotes in Braille, and this should not be. So I think I need to give Word a cussin’ and then see if there is a global replacement solution. If I delete the opening quote and retype it, it looks like it should in Braille. So am I nitpicking here, or do the opening and closing quotes really look different in print as well? When I type them, I use the same key, apostrophe with the shift. I really hate bringing this up again because I know it has been addressed several times already. Thanks for any help. Sue S.