atw: Re: Time for another debate?
- From: "Caz.H" <cazhart@xxxxxxxxx>
- To: austechwriter@xxxxxxxxxxxxx
- Date: Tue, 2 Jun 2009 14:46:39 +1000
Hi Geoff
Not related to headings or indexes, but a mildly interesting fly in the
ointment of much contemporary thinking (and assumptions) - verbatim quote:
"All of the policies and processes are available on the Intranet, which
means, of course, no one looks at them."
Which for me, provides a couple of weeks worth of work to produce hardcopy
material for the target audience. Little guides to sit on desks, not
desktops!
Caz
On Mon, Jun 1, 2009 at 9:21 PM, Geoffrey Marnell <geoffrey@xxxxxxxxxxxxxx>wrote:
> Thanks Caz. I appreciate your response. You might have had little use for
> user guides past the training room, but (as you say) many industries cannot
> but rely on user guides. For instance, all our naval ships (and subs) have
> on-board paper user guides. Moreover, you can't rely on super-users (sorry,
> Hedlicker) for help when (a) no users will be passionate enough about the
> product to provide user assistance, (b) the product is new or (c) when
> serious harm might result from poor documentation.
>
> And very few purchasers of consumer products get training in the product.
> Those who do might throw away the user guide after training (as you
> suggest), but most just don't get to do any training.
>
> I'll catch up with your postings over the next week or so.
>
> Cheers
>
>
> Geoffrey Marnell
> Principal Consultant
> Abelard Consulting Pty Ltd
> T: +61 3 9596 3456
> F: +61 3 9596 3625
> W: www.abelard.com.au
>
>
> ------------------------------
>
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