atw: Re: Issues or problems?
- From: Bob Trussler <bob.trussler@xxxxxxxxx>
- To: austechwriter@xxxxxxxxxxxxx
- Date: Mon, 12 Nov 2012 23:41:35 +1100
Do you need some tissues for your issues?
That's a schoolyard joke.
Bob T
On 12 November 2012 16:12, Howard Silcock <howard.silcock@xxxxxxxxx> wrote:
> I suppose ITIL could have had an influence. But 'issue' isn't really the
> same as 'incident'. It may be true, though, that ITIL has given 'problem' a
> technical meaning (the root cause of an incident), which could be why some
> people avoid using the term. (It hasn't stopped people from saying 'not a
> problem' when you thank them for doing something. I wonder if that's going
> to metamorphose into 'not an issue'!)
> Howard
>
>
> On 12 November 2012 13:54, Anne Casey <writan@xxxxxxxxxxxxxxx> wrote:
>
>> Sounds to me like they've borrowed from ITIL, where an Incident is a
>> one-off (insufficient application of chicken entrails to get the software
>> to work), and a Problem is where there is an actual pattern of incidents,
>> worthy of investigation (should we package up the software with more
>> chicken entrails, to reduce calls?).
>>
>> I think people have taken the very pragmatic approach of ITIL - get the
>> person going now, and decide later if there is a pattern - and used it as a
>> general cop-out.
>>
>> How unusual.
>>
>> /anne...
>>
>> At 11:47 AM 12/11/2012, you wrote:
>>
>> I find it hard to believe that we haven’t discussed this before here,
>> but does anyone else have a problem with how the word ‘issue’ is being
>> used (particularly, but not only, in the ICT milieu)? It’s really
>> starting to get on my nerves.
>> Â
>> I just did a search and found there are many people complaining about
>> how ‘issue’ is used when we really mean ‘problem’, but the usageÂ
>> is starting to seem unstoppable. Our help desks are there to respond to
>> our *issues* with software or hardware or whatever, our software
>> developes maintain ‘issue registers’, and our politicians say ‘I
>> personally have an *issue* with …’ (adding the word ‘personallyâ’
>> is another affectation, but let’s not go there now).
>> Â
>> My search turned up one page
>> (http://www.differencebetween.net/language/difference-between-issue-and-problem/)
>> that claims there’s a real difference in meaning, but I don’t buy it.
>> Â
>> I have just been editing a page and replacing every ‘issue’ with
>> something else (not always ‘problem’), but am wondering if I’d better
>> give it up as a lost cause.
>> Â
>> Howard
>>
>>
>
--
Bob Trussler
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