atw: Re: Issues or problems?
- From: Howard Silcock <howard.silcock@xxxxxxxxx>
- To: "austechwriter@xxxxxxxxxxxxx" <austechwriter@xxxxxxxxxxxxx>
- Date: Mon, 12 Nov 2012 16:12:34 +1100
I suppose ITIL could have had an influence. But 'issue' isn't really the
same as 'incident'. It may be true, though, that ITIL has given 'problem' a
technical meaning (the root cause of an incident), which could be why some
people avoid using the term. (It hasn't stopped people from saying 'not a
problem' when you thank them for doing something. I wonder if that's going
to metamorphose into 'not an issue'!)
Howard
On 12 November 2012 13:54, Anne Casey <writan@xxxxxxxxxxxxxxx> wrote:
> Sounds to me like they've borrowed from ITIL, where an Incident is a
> one-off (insufficient application of chicken entrails to get the software
> to work), and a Problem is where there is an actual pattern of incidents,
> worthy of investigation (should we package up the software with more
> chicken entrails, to reduce calls?).
>
> I think people have taken the very pragmatic approach of ITIL - get the
> person going now, and decide later if there is a pattern - and used it as a
> general cop-out.
>
> How unusual.
>
> /anne...
>
> At 11:47 AM 12/11/2012, you wrote:
>
> I find it hard to believe that we havenÃâât discussed this before here,
> but does anyone else have a problem with how the word ÃâËissueÃââ is being
> used (particularly, but not only, in the ICT milieu)? ItÃââs really
> starting to get onà my nerves.
> Ã
> I just did a searchà and found there are many people complaining about how
> ÃâËissueÃââ is used when we really mean ÃâËproblemÃââ, butà the usageà isÃ
> starting to seem unstoppable. Our help desks are there to respond to ourÃ
> *issues* with software or hardware or whatever, our software developes
> maintain ÃâËissue registersÃââ, and our politicians say ÃâËI personally
> have an *issue* with âÃââ (adding the word ÃâËpersonallyÃÃââ is another
> affectation, but letÃââs not go there now).
> Ã
> My search turned up one page
> (http://www.differencebetween.net/language/difference-between-issue-and-problem/)
> that claims thereÃââs a real difference in meaning, but I donÃâât buy it.
> Ã
> I have just been editing a page and replacing every ÃâËissueÃââ with
> something else (not always ÃâËproblemÃââ), but am wondering if IÃââd better
> give it up as a lost cause.
> Ã
> Howard
>
>
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