In a message dated 6/5/2008 8:37:29 AM Eastern Daylight Time, image_maker31@xxxxxxxxx writes: I am to the point of adding another machine or two to the business, but at this point I don't think I will stay with Melco. I really like my machines for flats, hate them for hats!! I too have never been contacted for any follow up and from this point I will no longer recommend Melco's to anyone! I hope someone at Melco is listening and does something, VERY SOON, to improve their customer support. Jerry **************Vote for your city's best dining and nightlife. City's Best 2008. (http://citysbest.aol.com?ncid=aolacg00050000000102)