[amayausers.com] Re: Does Melco ignore their customers?
- From: Lee & Barbara Ott <digitalstitchz@xxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Tue, 3 Jun 2008 14:59:32 -0700
Roland and Jerry,
I have to agree with Susan. Haven, Cynthia, Patty, Kevin and all of the people
at Melco have bent over backward to help Barb and I with any problem we have
had. WE have had some of those problems reported on the AMAYAUSERS group
including needle drops ( on two machines on the same day). Kevin used to stop
in at least twice a month just to see what we were doing and how our four
Amayas were working. We miss him now that he has moved to corporate, but he
even went out of this way to see us when he happened to be in the area.
We never hesitated to call tech help 800 number. Or call our sales person,
Haven if ANY problem surfaced. Our experience has been nothing but GREAT.Lee
and Barbara Ott
Digital Stitchz
905 Texas Street
Fairfield, CA 94533
(707) 426-9963 Phone
(707) 426-9983 FAX
Embroidery, Applique, Vinyl Lettering & numbers, Screenprinting & Laser
Engraving
From: signman@xxxxxxxxxxxxxxxxxxxxxxxxxx: [amayausers.com] Re: Does Melco
ignore their customers?Date: Tue, 3 Jun 2008 17:38:09 -0400To:
amayausers@xxxxxxxxxxxxx
WEEKLY sales flyers? Wow... WE have never even recieved a YEARLY sales flyer
via email...and the last MAILED Melcomart catalog I think is dated 2006....
you must be someone SPECIAL! How'd you get that rating?
Roland
On Jun 3, 2008, at 5:24 PM, Susan Davidson wrote:
Jerry,
I have to say that I must have the absolute BEST sales rep. Haven Fry is a
gem. When I call her, I ALWAYS get a phone call back…Same with emails. I also
hear from Nick Reinking at MelcoMart on a regular basis. I have received phone
calls just to check up to see if I needed anything from Nick, and receive the
weekly sale flyer from him via email.
Additionally, Cynthia Tisby gave me great training……and Patty has been
wonderful as well over the years. As for techs, Kevin was/is a great Tech and
since moving, have used another great tech, Greg Barber.
Whenever I go to Trade Shows, I look forward to seeing each and everyone of
them if they are there.
Susan Davidson
Sewfly Embroidery
From: amayausers-bounce@xxxxxxxxxxxxx [mailto:amayausers-bounce@xxxxxxxxxxxxx]
On Behalf Of JerryNiez@xxxxxxxxxxx: Tuesday, June 03, 2008 10:28 AMTo:
info@xxxxxxxxx; AMAYAUSERS@xxxxxxxxxxxxxxxxxxxx: [amayausers.com] Does Melco
ignore their customers?
Subject: [amayausers.com] Re: Melco ignoring anyone else?
I just read several posting on AmayaUsers.com complaining about the lack of
communications from Melco Corparate. When I purchased our machines in 2004 I
suggested a monthly news letter with a "Tip of the Month." You could include a
special buy of the month too. The Group also mentioned a lack of communication
from the sales rep. I can attest to that. I HAVE NEVER BEEN CALLED BY MY
SALES REP. Once she had the sale she disappeared with my money and was never
heard from again.
Jerry Niezgoda
Traverse City, MI
tr
Get trade secrets for amazing burgers. Watch "Cooking with Tyler Florence" on
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