[amayausers] Re: CAPS
- From: "Sandra Walker" <aece@xxxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Thu, 6 Apr 2006 16:54:51 -0500
Glenn, when I had trouble getting a tech out, I talked to my sales rep and
she took care of it. If that doesn't work, I have the name of someone with
Melco HQ that I can direct you to. Just let me know if you need his contact
info.
I had a lot of headaches when I first started (I don't have an XT, just a
regular AMAYA), so I know how frustrating and scary that feels. But it does
get better as you get experience/practice. Also, each machine seems to have
its own personality so you have to figure out what works best for yours.
Again frustrating, but worth it.
Have you had any training specifically for the XT? I had onsite training
for 2 days and then went to a 2 day mini training session that was held near
me a few months later. Both training and practice can really help.
Best of luck to you,
Sandra Walker
A&E Custom Embroidery
Montgomery, Texas
936.588.1015 800.291.6953
We make your life more colorful...and your business more visible!
----- Original Message -----
From: "Global Embroidery" <info@xxxxxxxxxxxxxxxxxxxxxxx>
To: <amayausers@xxxxxxxxxxxxx>
Sent: Wednesday, April 05, 2006 11:29 PM
Subject: [amayausers] Re: CAPS
> Anand,
> We have had our XT machine since November. It hasn't run for the past 6
> weeks because of quality & reliability problems. The hook has failed
> after just 3 million stitches and we now can't get a replacement or a
> tech to replace for us.
> Even after 6 or 8 calls to Melco USA there is no joy, my biggest
> headache now is paying back the 30 thousand dollars spent to purchase
> machine & software.
>
> Right now I'm looking at the Barudan machine in the hope that I can
> resurrect my business. If you know anyone who wants to purchase a little
> used XT machine I'd love to hear from them
>
> Glenn
>
> -----Original Message-----
> From: amayausers-bounce@xxxxxxxxxxxxx
> [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Kesavan
> Sent: Thursday, 6 April 2006 2:14 PM
> To: amayausers@xxxxxxxxxxxxx
> Subject: [amayausers] Re: CAPS
>
> Glen
>
> I have been in embroidery for may years. I run a 4 head Tajima and 4
> Head
> happy and Wilcom ES65.
>
> I flew down to Melbourne and was shown how to setup
>
> Self install is 2K cheaper. It took me 2 hours to thread put the stand
> together and thread the machine up. I talked to the tech on the phone
> because I couldnt start the software. I did not buy design shop but I
> used
> the select all button in the software install thats why the thing
> wouldnt
> install.
>
> I havent gone through the tutorial CDs yet I forgot to take them home. I
> all
> else fails check th manual.
>
> I also had to call the tech because before I started the machine the
> needle
> presser foot and the needle hole were not aligned and he talked me
> through
> that
>
> Apart from this everyting is going all right. I dont have time to paly
> with
> it at the moment its a steep learning curve but I will soon get there.
>
> I wouldnt reccomend someone new to the business to try a self install.
>
> Tell us about yourself
>
> Anand
> Toowoomba Queensland
>
>
>
>
>
> Anand,
> The target button & arrow keys on machine keypad are used to align
> garment.
>
> Just curious, but when you received your new XT didn't the tech come to
> install? Also what part of Australia are you in
>
> Glenn
> Global Embroidery
> Watsonia, Victoria
>
>
>
>
>
>
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