[access-uk] Re: virgin media and accessibility

Hi John. I was told by VM that Braille bills can not be produced and my needs 
will not be considered and with that I told them what I thought of them. 
Besides that their Internet service went on the blink every other day and after 
countless of phone calls to techies in India my problem never got resolved. 
When I was burgled and my box was stolen they refused to replace my box and 
informed me that I would be charged £150 for an replacement. After a bitter 
experience with VM I closed down my account and joined a more sensible company 
such as BT. 
  ----- Original Message ----- 
  From: john coley 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Monday, October 27, 2008 4:02 PM
  Subject: [access-uk] virgin media and accessibility


  Hi everybody, as there are fellow Virgin Media customers on the list I 
thought I'd post this to check that all are getting braille bills as they 
should.
    I have been with twhat is now Virgin media, formerly Telewest and then NTL 
since 2001. I have become increasingly sickened by the company's treatment of 
blind customers. Earlier this year I threatened to sue, and surprise surprise, 
I started receiving braille bills. I am also addressing with them the issue of 
inaccessibility of their tv services. Apart from program and channel listings, 
which differ from package to package there is the information given on screen, 
and also on the digi box.
    It would help me considerably if any here who are blind Virgin Media 
customers could take this matter up similarly. At least then I won't be taking 
them on alone. Changes are far more likely to be made if a number of customers 
are affected than if there's just one.
    I understand that a talking digi box is planned, although I don't know 
exactly when, and if it will be all Virgin digi boxes.
                      John.



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