[access-uk] Re: virgin media and accessibility
- From: "Saqib" <saqib@xxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 27 Oct 2008 16:48:09 -0000
Hi John. I was told by VM that Braille bills can not be produced and my needs
will not be considered and with that I told them what I thought of them.
Besides that their Internet service went on the blink every other day and after
countless of phone calls to techies in India my problem never got resolved.
When I was burgled and my box was stolen they refused to replace my box and
informed me that I would be charged £150 for an replacement. After a bitter
experience with VM I closed down my account and joined a more sensible company
such as BT.
----- Original Message -----
From: john coley
To: access-uk@xxxxxxxxxxxxx
Sent: Monday, October 27, 2008 4:02 PM
Subject: [access-uk] virgin media and accessibility
Hi everybody, as there are fellow Virgin Media customers on the list I
thought I'd post this to check that all are getting braille bills as they
should.
I have been with twhat is now Virgin media, formerly Telewest and then NTL
since 2001. I have become increasingly sickened by the company's treatment of
blind customers. Earlier this year I threatened to sue, and surprise surprise,
I started receiving braille bills. I am also addressing with them the issue of
inaccessibility of their tv services. Apart from program and channel listings,
which differ from package to package there is the information given on screen,
and also on the digi box.
It would help me considerably if any here who are blind Virgin Media
customers could take this matter up similarly. At least then I won't be taking
them on alone. Changes are far more likely to be made if a number of customers
are affected than if there's just one.
I understand that a talking digi box is planned, although I don't know
exactly when, and if it will be all Virgin digi boxes.
John.
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