[access-uk] Re: virgin media and accessibility

Hi saqib, do you know who you spoke to? Was it just someone in a call centre, 
or did they escalate to the chief executive's office? How long ago did this 
happen? Although you have now left them I'd be surprised if you couldn't make a 
claim in respect of the issues retrospectively.
  The telephone number I have for Virgin's head office is 0
1256 752 000.
  Let me know how you get on.
                    John.



  ----- Original Message ----- 
  From: Saqib 
  To: access-uk@xxxxxxxxxxxxx 
  Sent: Monday, October 27, 2008 4:48 PM
  Subject: [access-uk] Re: virgin media and accessibility


  Hi John. I was told by VM that Braille bills can not be produced and my needs 
will not be considered and with that I told them what I thought of them. 
Besides that their Internet service went on the blink every other day and after 
countless of phone calls to techies in India my problem never got resolved. 
When I was burgled and my box was stolen they refused to replace my box and 
informed me that I would be charged £150 for an replacement. After a bitter 
experience with VM I closed down my account and joined a more sensible company 
such as BT. 
    ----- Original Message ----- 
    From: john coley 
    To: access-uk@xxxxxxxxxxxxx 
    Sent: Monday, October 27, 2008 4:02 PM
    Subject: [access-uk] virgin media and accessibility


    Hi everybody, as there are fellow Virgin Media customers on the list I 
thought I'd post this to check that all are getting braille bills as they 
should.
      I have been with twhat is now Virgin media, formerly Telewest and then 
NTL since 2001. I have become increasingly sickened by the company's treatment 
of blind customers. Earlier this year I threatened to sue, and surprise 
surprise, I started receiving braille bills. I am also addressing with them the 
issue of inaccessibility of their tv services. Apart from program and channel 
listings, which differ from package to package there is the information given 
on screen, and also on the digi box.
      It would help me considerably if any here who are blind Virgin Media 
customers could take this matter up similarly. At least then I won't be taking 
them on alone. Changes are far more likely to be made if a number of customers 
are affected than if there's just one.
      I understand that a talking digi box is planned, although I don't know 
exactly when, and if it will be all Virgin digi boxes.
                        John.



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