Hi saqib, do you know who you spoke to? Was it just someone in a call centre, or did they escalate to the chief executive's office? How long ago did this happen? Although you have now left them I'd be surprised if you couldn't make a claim in respect of the issues retrospectively. The telephone number I have for Virgin's head office is 0 1256 752 000. Let me know how you get on. John. ----- Original Message ----- From: Saqib To: access-uk@xxxxxxxxxxxxx Sent: Monday, October 27, 2008 4:48 PM Subject: [access-uk] Re: virgin media and accessibility Hi John. I was told by VM that Braille bills can not be produced and my needs will not be considered and with that I told them what I thought of them. Besides that their Internet service went on the blink every other day and after countless of phone calls to techies in India my problem never got resolved. When I was burgled and my box was stolen they refused to replace my box and informed me that I would be charged £150 for an replacement. After a bitter experience with VM I closed down my account and joined a more sensible company such as BT. ----- Original Message ----- From: john coley To: access-uk@xxxxxxxxxxxxx Sent: Monday, October 27, 2008 4:02 PM Subject: [access-uk] virgin media and accessibility Hi everybody, as there are fellow Virgin Media customers on the list I thought I'd post this to check that all are getting braille bills as they should. I have been with twhat is now Virgin media, formerly Telewest and then NTL since 2001. I have become increasingly sickened by the company's treatment of blind customers. Earlier this year I threatened to sue, and surprise surprise, I started receiving braille bills. I am also addressing with them the issue of inaccessibility of their tv services. Apart from program and channel listings, which differ from package to package there is the information given on screen, and also on the digi box. It would help me considerably if any here who are blind Virgin Media customers could take this matter up similarly. At least then I won't be taking them on alone. Changes are far more likely to be made if a number of customers are affected than if there's just one. I understand that a talking digi box is planned, although I don't know exactly when, and if it will be all Virgin digi boxes. John. ---------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.175 / Virus Database: 270.8.4/1749 - Release Date: 27/10/2008 07:57 Get your FREE SECURE email account from www.topmail.co.uk ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.175 / Virus Database: 270.8.4/1749 - Release Date: 27/10/2008 07:57