[access-uk] Re: Vodaphone contacts
- From: "kevin and emma" <kream@xxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Fri, 17 Nov 2006 11:15:32 -0000
hi graham, not sure why you think vodafones coverage is so poor. i'd guess
there no worse than any other in that field. i've been with them for 5/6
years altogether and, certainly in the last couple of years, found very few
areas i have network problems. i've use my phone in such diverse places as
inner-city london, in the depths of the west highlands of scotland, the
yorkshire dales, middle of gatwick airport etc, and haven't found any real
inconsistancys. maybe i'm just lucky! smile. the only area which seems
consistantly poor is on board virgin's voyager trains, but even that's
improving these days. from what i've read and what people have said, i don't
think any of the networks would win a prize in the customer service
department. it seems to be totally down to who you actually speak too when
you ring.
kevin (lord L)
"Civilization exists by geological consent, subject to change without
notice." - will durant
email/msn: kream@xxxxxxxxxxxx
----- Original Message -----
From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Thursday, November 16, 2006 9:58 PM
Subject: [access-uk] Re: Vodaphone contacts
> Hi Steve.
>
> As I said, I am beginning to have serious concerns about the quality of
> staff employed by the disability team at t-mobile. I can only say I will
> keep chasing them and let people here know about how things go.
>
> I do travel around quite a bit though and want to find the best contract
> provider at the moment. I am having problems loging into the orange site
> with a pay as you go phone I have. Can't get the web site to let me log
in.
> I will send a different message shortly about this, though they seem to
have
> some good deals at the moment.
>
> I won't touch vodaphone as I find there coverage is remarkably
inconsistent
> throughout the country. I also don't want to know about 3 as they have
been
> slammed throughout the press for having poor phones,coverage and service.
I
> believe that if a 3 call drops, the user is routed to the o2 network but
> this is at an extra price.
>
> T-mobile coverage is not great but at least the people on the other end of
> the phone can speak english to a reasonable degree.
>
> O2 has some good accessible online billing facilities but O2 has had some
> problems with billing and while I must admit I dealt with Carphone
Warehouse
> as o2 agents, they were a cross between delboy and Ali Gee and I found
them
> poor at keeping promises
>
> so the choice may come down to issues of accessibility of web based
> services, coverage and the best deal. It does seem to me that these
> companies are interested more in things like TV on a mobile rather than
> ensuring that the basic core of the system works well, that services are
> reliable and that staff are well trained. It seems to me a case of
choosing
> the best of a poor bunch.
>
> I hope someone else here has had more positive experiences.
>
> Regards
>
> Graham
>
>
> Regards
>
> graham
> ----- Original Message -----
> From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, November 16, 2006 8:31 PM
> Subject: [access-uk] Re: Vodaphone contacts
>
>
> Hi Graham,
>
> I have had T-Mobile customer services ring me many times asking me about
> Talks, so it is not a T-Mobile policy that Talks invalidates anything, it
is
> just some strange person you got.
>
> All the best
> --
> Computer Room Services: the long cane for blind computer users.
> Telephone Low-call: 08452 606 277
> International: +44(0)1438 742286,
> Fax: +44(0)1438 759589
> mobile: +44(0)7956 334938,
> Email: mailto:Steve@xxxxxxxxxxxxxx
> Web site: http://www.comproom.co.uk
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
Of
> Graham Page
> Sent: 16 November 2006 14:29
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Vodaphone contacts
>
> t-mobile tell me that they don't offer talks and that to install it could
> nulllify the warrantee. I am looking further into this. as far as I am
> concerned though t-mobile is the ultimate in tokenism as they have a
> disability related helpline that can supply information on audio tape or
in
> Braille and that seems to be about it. nothing really that ordinary
> ccustomer services staff couldn't arrange.
>
> I am challenging them about their attitude to talks, but it doesn't help
> much when the manufacturer is allowing itself to get behind on the
> technology it supports.
>
> Nuance is a big company and there is little excuse for the fact that all
the
> phones it works with are now virtually discontinued with the possible
> exception of the Nokia N70 and Nokia 9300.
>
> Cheers
>
>
> graham
> ----- Original Message -----
> From: "Ian Macrae" <ian.macrae@xxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, November 16, 2006 12:52 PM
> Subject: [access-uk] Re: Vodaphone contacts
>
>
> At present, Kevin, Vodafone appears to be the only game in town as far
> as providers and Talks are concerned. Orange tell me that they're
> already giving Talks to some VI customers, but this seems to be a pretty
> ad hoc arrangement. However, they say they hope to have it on a more
> formalised basis in the new year. But Vodafone are actually in a
> contractual agreement with Nuance.
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of kevin and emma
> Sent: 16 November 2006 12:48
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Vodaphone contacts
>
> hi all, are the other mobile providers as confused as this?i'm
> considering moving over to orange, but will i face the same maize of
> dead ends and misinformation with them too?
> kevin (lord L)
> "Civilization exists by geological consent, subject to change without
> notice." - will durant
> email/msn: kream@xxxxxxxxxxxx
> ----- Original Message -----
> From: "Ian Macrae" <ian.macrae@xxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Thursday, November 16, 2006 11:09 AM
> Subject: [access-uk] Re: Vodaphone contacts
>
>
> There is obviously a deal of confusion around. I was told by the same
> guy yesterday that the communicator was available. A colleague has told
> me that she's been offered an N73 with Talks installed by tomorrow from
> Vodafone. My understanding is that Nuance haven't yet finished the
> re-write for that handset. Curiouser and curiouser.
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
> Of Mark Threadgold
> Sent: 16 November 2006 08:09
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: Vodaphone contacts
>
> Ian,
>
> Having spoken to Neil Warren, the new chap looking after Talks at
> Vodaphone, he assures me the 9500 is no longer available through
> Vodaphone at all. The 9300 is the model they now supply with Talks. I
> didn't ask about other models as it is the communicator I want to
> replace my 9210i.
>
> Regards,
>
> Mark Threadgold
>
> Of all the things I have ever lost, the thing I miss most is my mind....
>
> -----Original Message-----
> From Ian Macrae
>
> Adrian and all,
>
> I've been given to understand that a variety of handsets are available
> with Talks on a variety of tariffs. These still include the N70 and the
> 9500. In fact I had a Talks enabled N70 from them yesterday although
> admittedly it did take their press bod some time to get it from
> elsewhere in the organisation.
>
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