[access-uk] Re: Vodaphone contacts
- From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
- To: <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 20 Nov 2006 21:35:47 -0000
thanks Irsten. It certainly seems that it is worth me looking at vodaphone
or orange. Is there any accessible information anywhere about coverage?
that may help me decide.
Regards
Graham
----- Original Message -----
From: "Kirsten Edmondson" <keaedmondson@xxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, November 20, 2006 8:11 PM
Subject: [access-uk] Re: Vodaphone contacts
hmm, I have been with VF for 7 years, since I got a mobile, and all my
family are too (my uncle is something big there, though that doesn't entitle
us to anything sadly)! but ... I only stay with them cos I know others are
worse; and the reception is the best quality (in my opoinion) of them all -
except for in my current house haha! I really don't like them, but the are
the best for access specially with their supposed work with RNIB.
My problems are:
1. I asked for braille bills and it took me 2 hours on the phone to get
these ... then nothing turned up, not even the usual print ones; and over a
year later I started getting print ones again. I have tried to get the
online billing, but it is hard without sighted assistance and now I have
messe it up (I seem to have registered twice and they don't recognise me as
either) and am not really sure what to do about it, can't be bothered with
all the explanationas and all the lack of understanding.
2. It took me 7 phone calls to different people and 3 phones to get a phone
that was accessible with talx (I had to change my contract which now costs
me a lot more, couldn't get the phone I needed as I "didn't use the services
enough" even though I always used up all my minutes and beyond) they never
listen on the phone and the very mention of talx means nothing to them (even
their own dedicated "access line" (which I think they have got rid of now)!
That's all I can think of for now, having said all this, I would still g
with them over other companies!
----- Original Message -----
From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Sunday, November 19, 2006 10:35 PM
Subject: [access-uk] Re: Vodaphone contacts
> thanks Dave. so that's 2 votes for Voda so far!
>
> Regards
>
> Graham
> ----- Original Message -----
> From: "Dave Taylor" <dave@xxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, November 17, 2006 11:56 AM
> Subject: [access-uk] Re: Vodaphone contacts
>
>
> Hi,
>
> Actually, Vodafone is really poor at our house for some reason, but I
> spoke
> to them and they are aware they want to improve the 3g coverage here.
> There
> are issues with talx and the website with orange and Voda do have people
> based in this country and a pretty good website, plus vodafone live has
> useful things on it and is free to browse. That means you can check train
> times and things for nothing!
>
> I like my 1000 texts package as it is actually a data ammount so you can
> use
> the web instead of texting if that's what you do.
>
> Cheers
> Dave
>
> ----- Original Message -----
> From: "kevin and emma" <kream@xxxxxxxxxxxx>
> To: <access-uk@xxxxxxxxxxxxx>
> Sent: Friday, November 17, 2006 11:15 AM
> Subject: [access-uk] Re: Vodaphone contacts
>
>
>> hi graham, not sure why you think vodafones coverage is so poor. i'd
>> guess
>> there no worse than any other in that field. i've been with them for 5/6
>> years altogether and, certainly in the last couple of years, found very
>> few
>> areas i have network problems. i've use my phone in such diverse places
>> as
>> inner-city london, in the depths of the west highlands of scotland, the
>> yorkshire dales, middle of gatwick airport etc, and haven't found any
>> real
>> inconsistancys. maybe i'm just lucky! smile. the only area which seems
>> consistantly poor is on board virgin's voyager trains, but even that's
>> improving these days. from what i've read and what people have said, i
>> don't
>> think any of the networks would win a prize in the customer service
>> department. it seems to be totally down to who you actually speak too
>> when
>> you ring.
>> kevin (lord L)
>> "Civilization exists by geological consent, subject to change without
>> notice." - will durant
>> email/msn: kream@xxxxxxxxxxxx
>> ----- Original Message -----
>> From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
>> To: <access-uk@xxxxxxxxxxxxx>
>> Sent: Thursday, November 16, 2006 9:58 PM
>> Subject: [access-uk] Re: Vodaphone contacts
>>
>>
>>> Hi Steve.
>>>
>>> As I said, I am beginning to have serious concerns about the quality of
>>> staff employed by the disability team at t-mobile. I can only say I
>>> will
>>> keep chasing them and let people here know about how things go.
>>>
>>> I do travel around quite a bit though and want to find the best contract
>>> provider at the moment. I am having problems loging into the orange
>>> site
>>> with a pay as you go phone I have. Can't get the web site to let me log
>> in.
>>> I will send a different message shortly about this, though they seem to
>> have
>>> some good deals at the moment.
>>>
>>> I won't touch vodaphone as I find there coverage is remarkably
>> inconsistent
>>> throughout the country. I also don't want to know about 3 as they have
>> been
>>> slammed throughout the press for having poor phones,coverage and
>>> service.
>> I
>>> believe that if a 3 call drops, the user is routed to the o2 network but
>>> this is at an extra price.
>>>
>>> T-mobile coverage is not great but at least the people on the other end
>>> of
>>> the phone can speak english to a reasonable degree.
>>>
>>> O2 has some good accessible online billing facilities but O2 has had
>>> some
>>> problems with billing and while I must admit I dealt with Carphone
>> Warehouse
>>> as o2 agents, they were a cross between delboy and Ali Gee and I found
>> them
>>> poor at keeping promises
>>>
>>> so the choice may come down to issues of accessibility of web based
>>> services, coverage and the best deal. It does seem to me that these
>>> companies are interested more in things like TV on a mobile rather than
>>> ensuring that the basic core of the system works well, that services are
>>> reliable and that staff are well trained. It seems to me a case of
>> choosing
>>> the best of a poor bunch.
>>>
>>> I hope someone else here has had more positive experiences.
>>>
>>> Regards
>>>
>>> Graham
>>>
>>>
>>> Regards
>>>
>>> graham
>>> ----- Original Message -----
>>> From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Thursday, November 16, 2006 8:31 PM
>>> Subject: [access-uk] Re: Vodaphone contacts
>>>
>>>
>>> Hi Graham,
>>>
>>> I have had T-Mobile customer services ring me many times asking me about
>>> Talks, so it is not a T-Mobile policy that Talks invalidates anything,
>>> it
>> is
>>> just some strange person you got.
>>>
>>> All the best
>>> --
>>> Computer Room Services: the long cane for blind computer users.
>>> Telephone Low-call: 08452 606 277
>>> International: +44(0)1438 742286,
>>> Fax: +44(0)1438 759589
>>> mobile: +44(0)7956 334938,
>>> Email: mailto:Steve@xxxxxxxxxxxxxx
>>> Web site: http://www.comproom.co.uk
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>> Of
>>> Graham Page
>>> Sent: 16 November 2006 14:29
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: Vodaphone contacts
>>>
>>> t-mobile tell me that they don't offer talks and that to install it
>>> could
>>> nulllify the warrantee. I am looking further into this. as far as I am
>>> concerned though t-mobile is the ultimate in tokenism as they have a
>>> disability related helpline that can supply information on audio tape or
>> in
>>> Braille and that seems to be about it. nothing really that ordinary
>>> ccustomer services staff couldn't arrange.
>>>
>>> I am challenging them about their attitude to talks, but it doesn't help
>>> much when the manufacturer is allowing itself to get behind on the
>>> technology it supports.
>>>
>>> Nuance is a big company and there is little excuse for the fact that all
>> the
>>> phones it works with are now virtually discontinued with the possible
>>> exception of the Nokia N70 and Nokia 9300.
>>>
>>> Cheers
>>>
>>>
>>> graham
>>> ----- Original Message -----
>>> From: "Ian Macrae" <ian.macrae@xxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Thursday, November 16, 2006 12:52 PM
>>> Subject: [access-uk] Re: Vodaphone contacts
>>>
>>>
>>> At present, Kevin, Vodafone appears to be the only game in town as far
>>> as providers and Talks are concerned. Orange tell me that they're
>>> already giving Talks to some VI customers, but this seems to be a pretty
>>> ad hoc arrangement. However, they say they hope to have it on a more
>>> formalised basis in the new year. But Vodafone are actually in a
>>> contractual agreement with Nuance.
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>>> Of kevin and emma
>>> Sent: 16 November 2006 12:48
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: Vodaphone contacts
>>>
>>> hi all, are the other mobile providers as confused as this?i'm
>>> considering moving over to orange, but will i face the same maize of
>>> dead ends and misinformation with them too?
>>> kevin (lord L)
>>> "Civilization exists by geological consent, subject to change without
>>> notice." - will durant
>>> email/msn: kream@xxxxxxxxxxxx
>>> ----- Original Message -----
>>> From: "Ian Macrae" <ian.macrae@xxxxxxxxx>
>>> To: <access-uk@xxxxxxxxxxxxx>
>>> Sent: Thursday, November 16, 2006 11:09 AM
>>> Subject: [access-uk] Re: Vodaphone contacts
>>>
>>>
>>> There is obviously a deal of confusion around. I was told by the same
>>> guy yesterday that the communicator was available. A colleague has told
>>> me that she's been offered an N73 with Talks installed by tomorrow from
>>> Vodafone. My understanding is that Nuance haven't yet finished the
>>> re-write for that handset. Curiouser and curiouser.
>>>
>>> -----Original Message-----
>>> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf
>>> Of Mark Threadgold
>>> Sent: 16 November 2006 08:09
>>> To: access-uk@xxxxxxxxxxxxx
>>> Subject: [access-uk] Re: Vodaphone contacts
>>>
>>> Ian,
>>>
>>> Having spoken to Neil Warren, the new chap looking after Talks at
>>> Vodaphone, he assures me the 9500 is no longer available through
>>> Vodaphone at all. The 9300 is the model they now supply with Talks. I
>>> didn't ask about other models as it is the communicator I want to
>>> replace my 9210i.
>>>
>>> Regards,
>>>
>>> Mark Threadgold
>>>
>>> Of all the things I have ever lost, the thing I miss most is my mind....
>>>
>>> -----Original Message-----
>>> From Ian Macrae
>>>
>>> Adrian and all,
>>>
>>> I've been given to understand that a variety of handsets are available
>>> with Talks on a variety of tariffs. These still include the N70 and the
>>> 9500. In fact I had a Talks enabled N70 from them yesterday although
>>> admittedly it did take their press bod some time to get it from
>>> elsewhere in the organisation.
>>>
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