[access-uk] Re: Lloyds banking: beware you could be in the red jaws users

  • From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Fri, 15 Oct 2010 11:09:19 +0100

I am not sure how accurate this is. If I go into Notepad and type -3 (a3 immediately preceded by a dash), JAWS 11 reads this as minus 3. Indeed, in typing this message, the same thing happens. If there is a space between the dash and the number, it is read as - 3. I find it hard to believe that this behaviour would not be replicated on an online page. Does the Lloyds page actually have a dash immediately preceding a number? If there is a space, would Window-Eyes or any other screenreader handle the situation differently?


Iain

--------------------------------------------------
From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx>
Sent: Friday, October 15, 2010 10:20 AM
To: <access-uk@xxxxxxxxxxxxx>
Subject: [access-uk] Re: Lloyds banking: beware you could be in the red jaws users


Hi Damon,

Thank you for your message.  Like yourself, I am a Lloyds
customer, (and sometimes use online banking), so I will
certainly be making Lloyds bank aware of the confusion they
are causing to Jaws users.

However, in view of Steve Nutt's comment that the Lloyds
bank change in layout does not cause problems for
window-eyes users, I will also be contacting my Jaws
supplier's support team to make them aware that Jaws is
unable to correctly interpret the - as a minus sign when it
precedes figures in a balance when displayed online.



Alexander Shannon


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